Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoya Anthony

Rochester,NY

Summary

Motivated and customer-focused professional with over 4 years of experience in service advising, customer service, and administrative support. Proven ability to build strong customer relationships, manage transactions efficiently, and support operational goals. Excellent communicator with a background in communications and marketing.

Overview

7
7
years of professional experience

Work History

Service Advisor

West Herr Automotive
11.2021 - Current
  • - Serve as a liaison between customers and service technicians, providing accurate information on recommended services and vehicle needs.
  • - Prepare sales paperwork and support consultants in vehicle delivery and customer retention.
  • - Coordinate service appointments and ensure timely completion of work to meet customer satisfaction goals.

Customer Service Associate

Walgreens
10.2020 - 11.2021
  • - Processed customer transactions, including returns and exchanges, with speed and accuracy.
  • - Delivered high-quality customer service in photo and retail departments, promoting promotional products.
  • - Handled cash management and ensured a clean and organized work area.

Customer Service Associate

Home Depot
09.2018 - 08.2020
  • - Provided expert assistance to customers with home improvement needs, ensuring an excellent shopping experience.
  • - Supported inventory restocking and maintained cleanliness of high-traffic areas.
  • - Assisted with order processing and loading products into customer vehicles.

Teacher’s Assistant

Friends of Crown Heights
06.2018 - 08.2018
  • - Supported lead teachers in executing lesson plans and classroom activities.
  • - Observed and documented student progress, providing one-on-one support as needed.
  • - Promoted a positive and inclusive learning environment.

Education

Bachelor of Arts - Communications, Minor in Marketing

SUNY, Brockport
Brockport, NY
05.2023

Skills

  • - Customer Relationship Management
  • - Communication & Interpersonal Skills
  • - Sales Support & Service Advising
  • - Digital Photo Services
  • - Basic American Sign Language (ASL)
  • - Microsoft Office & Point-of-Sale Systems

Timeline

Service Advisor

West Herr Automotive
11.2021 - Current

Customer Service Associate

Walgreens
10.2020 - 11.2021

Customer Service Associate

Home Depot
09.2018 - 08.2020

Teacher’s Assistant

Friends of Crown Heights
06.2018 - 08.2018

Bachelor of Arts - Communications, Minor in Marketing

SUNY, Brockport

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