Zujey Violeta Ramirez
Broken Arrow,OK
Summary
Dynamic Food and Beverage Manager with a proven track record at Holiday Inn Express Hotel Suites, excelling in menu development and inventory management. Adept at enhancing customer satisfaction through effective team leadership and training programs, while ensuring compliance with sanitation standards. Committed to optimizing operations and fostering a collaborative work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Holiday Inn Express Hotel Suites
Guymon, OK
01.2010 - 07.2024
- Managed daily food service operations, ensuring high-quality standards and guest satisfaction.
- Developed and implemented training programs for staff on customer service and safety protocols.
- Oversaw inventory management, optimizing stock levels and reducing waste through effective ordering practices.
- Collaborated with kitchen team to create seasonal menus that enhanced dining experience and increased customer engagement.
- Led staff meetings to communicate operational goals and address performance issues proactively.
- Ensured compliance with health regulations, conducting regular inspections to maintain cleanliness and safety standards.
- Established strong vendor relationships to negotiate better pricing and ensure quality supplies for food and beverage services.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Kitchen Manager
Nursing Personnel Home Care
Guymon, OK
11.2006 - 12.2009
- Supervised daily kitchen operations to ensure compliance with health and safety regulations.
- Coordinated meal preparation schedules to optimize staff efficiency and resource allocation.
- Trained new kitchen staff on food handling procedures and operational best practices.
- Implemented inventory management systems, reducing food waste and improving cost control.
- Developed menus that catered to dietary restrictions while maintaining nutritional standards.
- Monitored food quality and presentation to uphold high culinary standards in patient meals.
- Collaborated with healthcare professionals to create tailored meal plans for residents' needs.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
Make Home for Pets
Plastic Packaging Technologies
Arlington, TX
08.2003 - 10.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
No Degree - Law
CEUN
Delicias, Chihuahua, México No Degree - GED (high School)
Hiset.org GED
Tulsa, OKHigh School Diploma - Secretary, Computer System's, Humanities
Preparatoria Federal
Cd. Camargo, Chihuahua México 06.1995
Skills
- Food and beverage operations
- Menu development
- Labor management
- Sanitation standards
- Hygiene regulations
- Food presentation
- Nutrition awareness
- Ordering supplies
- Front of house management
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Employee performance evaluations
- Operations management
- Team leadership
- Scheduling
- Staff supervision
- Sanitation
- Recruitment and hiring
- Purchasing
- Recipes and menu planning
- Kitchen equipment operation and maintenance
- Anticipating problems
- Portion control
- Kitchen staff coordination
- Excellent communication
- Customer satisfaction
Certification
Training on how to manage the kitchen, how to treat customers, required training for the Holiday Inn Express and Suite
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Food and Beverage Manager
Holiday Inn Express Hotel Suites
01.2010 - 07.2024
Kitchen Manager
Nursing Personnel Home Care
11.2006 - 12.2009
Make Home for Pets
Plastic Packaging Technologies
08.2003 - 10.2005
No Degree - Law
CEUN
No Degree - GED (high School)
Hiset.org GED
High School Diploma - Secretary, Computer System's, Humanities
Preparatoria Federal