Zuleima Hernandez
Buena Park,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
MetroPCS Corporate Store
Stanton, California
11.2008 - 04.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant Apartment Manager
Villa Margaritas Apartments
Stanton, CA
02.2016 - 11.2020
- Responded to tenant inquiries and complaints in a timely manner.
- Conducted regular apartment inspections for quality assurance.
- Assisted with the preparation of monthly financial reports.
- Prepared and maintained accurate records of all rental transactions.
- Coordinated with maintenance staff to ensure apartments were ready for new tenants on time.
- Managed tenant move-ins, move-outs, and evictions according to applicable laws and regulations.
- Processed rental payments from tenants in a timely manner.
- Negotiated lease terms with prospective tenants.
- Inspected vacated units for damage or violations of lease agreement terms.
Cashier
Estrada’s grill Restaurant
Garden Grove, California
09.2015 - 06.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Took orders from customers over the phone and in person.
Cashier
Tacos los cholos
Fullerton, CA
01.2022 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers in a friendly manner and provided menus.
- Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
- Verified accuracy of order upon pick up or delivery.
- Received payment for take-out orders and processed credit card transactions correctly.
- Took orders from customers over the phone and in person.
Education
GED -
Cypress College
Cypress, CA05-2014
Some College (No Degree) -
La Vista High School
Fullerton, CASkills
- Account updating
- Scheduling
- Complaint resolution
- Multi-task management
- Document control
- Adaptability and flexibility
- High-energy attitude
- Customer relationship management (CRM)
Timeline
Cashier
Tacos los cholos
01.2022 - 05.2024
Assistant Apartment Manager
Villa Margaritas Apartments
02.2016 - 11.2020
Cashier
Estrada’s grill Restaurant
09.2015 - 06.2020
Customer Service Representative
MetroPCS Corporate Store
11.2008 - 04.2015
GED -
Cypress College
Some College (No Degree) -
La Vista High School