Karol Sanchez
Houston,TX
Summary
Friendly professional fluent in Spanish and English and skilled at building connections. Excellent communication skills combined with attentive nature. Organized and dependable, with a positive attitude. Dedicated to providing exceptional patient care and patient advocacy.
Overview
6
6
years of professional experience
Work History
Receptionist
Momentum BMW
9570 Southwest Fwy Houston Tx 77074
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Pct
Memorial Hermann Hospital
Sugar Land, TX
04.2023 - 06.2024
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport..
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively..
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements .
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives...
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to Type patients in hospital facility.
Dental Office Receptionist
Rolling Creek Family Dentistry
Richmond, TX 77406
11.2022 - 02.2023
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Continuous Visual Patient Monitor
Memorial Hermann Memorial City Medical Center
Houston, Texas
12.2021 - 06.2022
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Completed necessary reports and documentation on time and to specifications.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Customer Service Cashier
Executive Baskets
12.2018 - 06.2021
- Opened and closed store independently
- Connected with customers to support positive transaction experiences and handle service concerns
- Responded to customer requests for products, services and company information.
- Offered assistance to customers, paying attention to special needs or wants.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
Texas Nurse Aide Certification -
Houston Community College
Houston, TX08.2021
Skills
- Bilingual
- Good communication
- Adaptable
- Teamwork and interpersonal skills
- Problem Solving
- BLS Certified
Timeline
Receptionist
Momentum BMW
06.2024 - Current
Pct
Memorial Hermann Hospital
04.2023 - 06.2024
Dental Office Receptionist
Rolling Creek Family Dentistry
11.2022 - 02.2023
Continuous Visual Patient Monitor
Memorial Hermann Memorial City Medical Center
12.2021 - 06.2022
Customer Service Cashier
Executive Baskets
12.2018 - 06.2021
Texas Nurse Aide Certification -
Houston Community College