Zulejha Tabak
Saugus,MA
Summary
Reliable and experienced professional with over 20 years in fast-paced, high-volume retail environments. Strong background in customer service, team leadership, cash handling, staff training, and daily operational support. Proven ability to maintain efficiency, accuracy, and positive customer experiences while supporting teams in high-pressure situations. Additional experience in caregiving, hospitality housekeeping, and quality control, demonstrating adaptability across multiple service environments. Known for strong work ethic, attention to detail, reliability, and consistent performance under pressure.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Market Basket
Lynn, MA
02.2003 - Current
- Supported front-end operations in a fast-paced, high-volume grocery environment, ensuring efficient and accurate checkout operations
- Trained and onboarded new employees on register systems, store procedures, and customer service expectations
- Coordinated front-end workflow during peak hours by managing lines, assigning tasks, and maintaining smooth customer flow
- Served as manager-on-duty in the absence of store management, supporting daily operations and team performance
- Resolved customer concerns professionally and efficiently, focusing on positive outcomes and customer satisfaction
- Managed cash handling processes including drawer counts, deposits, and discrepancy resolution
- Oversaw opening and closing procedures to ensure operational readiness, safety, and policy compliance
- Collaborated with other departments to maintain efficient store-wide operations and support business needs
- Assisted in scheduling and shift coverage when needed
Home Caretaker
Friendly Care
Allston, MA
05.2011 - 12.2022
- Provided in-home caregiving support in a small residential care setting
- Shopped for groceries and household necessities based on residents’ needs
- Prepared meals and ensured residents received proper nutrition and hydration
- Assisted with light housekeeping, including cleaning, laundry, and maintaining a safe home environment
- Offered companionship and emotional support to promote comfort and well-being
Quality Control
Polaroid Company
Waltham, MA
10.1999 - 03.2002
- Conducted quality control inspections on film products for defects and consistency
- Ensured film cartridges met manufacturing and performance standards
- Reported defects and supported overall production quality assurance
Housekeeper
Boston Radisson Hotel
Boston, MA
06.1999 - 11.1999
- Performed housekeeping duties including cleaning guest rooms, changing linens, and restocking supplies
- Maintained cleanliness and sanitation standards in guest rooms and hotel common areas
- Reported maintenance issues and supported smooth hotel operations
Education
High School Diploma -
Branko Lazic
Sarajevo, BIH06-1997
Skills
- Team Leadership
- Customer Service
- Money Handling
- Staff Training
- Time Management
- Retail Operations
- Scheduling
- Adaptability
- Reliability
- Communication
- Attention to Detail
- Decision-making
Languages
English
Bosnian
Timeline
Home Caretaker
Friendly Care
05.2011 - 12.2022
Assistant Manager
Market Basket
02.2003 - Current
Quality Control
Polaroid Company
10.1999 - 03.2002
Housekeeper
Boston Radisson Hotel
06.1999 - 11.1999
High School Diploma -
Branko Lazic