Zulema Delabra
DeSoto,Tx
Summary
Detail-oriented professional with over 9 years of experience in efficiently and accurately managing multiple tasks. Recognized for strong interpersonal and communication skills, complemented by advanced computer proficiency. Dedicated to delivering exceptional support and assistance to patients, ensuring their needs are met with the highest level of care. Proven ability to collaborate effectively within a team or excel in individual tasks, contributing to overall organizational success.
Overview
12
12
years of professional experience
Work History
Scheduler II
Texas Oncology
Midlothian, TX
06.2024 - Current
- Achieved efficient management of scheduling queues for internal and external patient appointments, enhancing operational flow.
- Improved patient communication by documenting and conveying appointment details effectively.
- Strengthened patient-staff relationships by serving as a liaison between patients and medical personnel.
- Streamlined scheduling for established patients and labs, resulting in optimized service delivery.
- Enhanced care transitions by managing scheduling queues for Midlothian and Corsicana, including transfer of care and bump list.
- Increased responsiveness by answering incoming scheduling calls for Midlothian and Corsicana.
- Contributed to staffing flexibility by floating to different locations as needed.
- Maintained communication with external doctors by faxing consults promptly.
- Facilitated new employee training, contributing to team development.
- Successfully completed additional duties as assigned, including special projects.
- Ensured timely scheduling for TBS (Dr. Birdwell and Wherry NP), improving patient access.
- Managed scheduling for chemotherapy education and infusion treatments for Midlothian and Corsicana, enhancing patient care delivery.
- Administered canopy system as a super user, ensuring optimal functionality and user support.
- Joined emergency response team to enhance organizational readiness and crisis management capabilities.
Medical Front Office Receptionist
Dallas Nephrology Associates
DeSoto, Tx
11.2021 - 06.2024
- Coordinated front desk activities, including check-in and check-out procedures, appointment management, and cash transactions to maintain operational efficiency.
- Achieved seamless appointment scheduling and confirmations. Improved insurance coverage verification processes.
- Streamlined payment processing to enhance customer satisfaction.
- Achieved effective communication by promptly answering phone calls and managing voicemail. Enhanced responsiveness through timely message returns.
- Assessed patient charts for demographic correctness and implemented necessary updates to enhance record integrity.
- Coordinated interview logistics and implemented training programs to onboard new employees effectively.
- Executed opening and closing protocols for clinic to maintain operational efficiency and patient access.
- Executed multi-location commutes to ensure timely attendance at scheduled appointments.
- Facilitated new employee training, contributing to team development.
Medical Front Office Receptionist
Highland Park Emergency Room
Dallas, Tx
04.2019 - 07.2021
- Delivered a warm and professional welcome to patients, enhancing overall experience while managing multiple responsibilities.
- Directed data entry, scheduling and administrative tasks to maintain accuracy in document management and database integrity.
- Supervised front desk functions to maintain a structured setting and facilitate prompt access to required paperwork.
- Supervised call handling processes to facilitate effective communication and maintain organized records of inquiries for timely follow-up.
- Facilitated new employee training, contributing to team development.
- Oversaw verification of insurance coverage to ensure prompt payment processing.
- Coordinated with physicians and medical staff to maintain high standards of patient care.
- Facilitated training initiatives for new hires to enhance skill acquisition and foster integration into company culture.
- Coordinated daily transportation to multiple sites to maintain schedule adherence.
- Managed accurate cash flow and executed detailed audits of patient records to uphold compliance standards.
Medical Office Coordinator
Lakewood Medical Center
Dallas, Tx
11.2018 - 04.2019
- Directed scheduling operations to facilitate efficient coordination between physicians and healthcare providers.
- Managed accurate input of patient data, insurance records, and payment transactions to ensure operational efficiency.
- Handled incoming calls with professionalism, providing accurate information and routing calls to relevant departments.
- Managed daily clinic operations, including opening and closing, to maintain a welcoming environment.
- Organized and prepared weekly deposit bank runs alongside monthly financial statements to facilitate financial oversight.
- Facilitated patient check-in registrations and conducted insurance verifications at front desk.
Insurance Verification Specialist
Baylor Medical Center
Midlothian, Tx
02.2017 - 09.2017
- Employed strong customer service expertise to ensure clear communication with insurance companies and patients about coverage details.
- Audited patient deductibles and copays for accurate entry into billing systems.
- Assisted in verifying insurance coverage and eligibility before appointments and procedures.
- Facilitated training programs for new employees to enhance onboarding effectiveness.
- Ensured accurate recording of patient insurance details and benefits to support efficient healthcare operations.
- Managed payment transactions and provided appropriate receipts to maintain operational efficiency during check-in and check-out.
- Assisted front desk operations with guest check-ins. Supported scheduling of walk-in and follow-up appointments. Provided administrative support to enhance front desk efficiency.
Administrative Assistant
Naaman Community Healthcare
DeSoto, Tx
01.2016 - 01.2017
- Managed daily appointment schedules for healthcare staff, facilitating timely patient interactions and improving service quality.
- Achieved high standards of documentation accuracy for patient visits, maintaining detailed records of demographics, insurance data, and consent forms.
- Oversaw incoming mail operations, coordinating distribution to enhance departmental communication and workflow.
- Evaluated incoming calls and ensured proper routing to relevant departments for effective response.
- Engaged with visitors and assessed needs to ensure accurate direction to appropriate employee offices.
- Managed operation of office equipment, including fax machines, copiers, and phone systems.
- Organized and supported filing systems for confidential documents and records. Assisted in maintaining secure storage solutions for sensitive information. Contributed to efficient document retrieval processes.
Lead Clerk
Walgreens
DeSoto, Tx
01.2014 - 01.2015
- Maintained rigorous store cleanliness standards on a daily basis.
- Demonstrated calmness and professionalism while addressing difficult customer inquiries to enhance service quality.
- Supported customer satisfaction by guiding product selection and ensuring accurate order entry and payment processing.
- Facilitated training sessions for new employees to enhance onboarding effectiveness.
- Monitored and organized inventory to support operational efficiency and reduce shortages.
Education
High School Diploma -
Penn Foster Career School
Skills
- Knowledge of HIPAA standards
- Insurance eligibility verification
- Familiarity with clinical management systems such as Epic, Athena, Vision, T-System, iKnowMed and AllScripts
- Payment Collection
- Appointment coordination
LANGUAGES
English | Native
Spanish | Native
Timeline
Scheduler II
Texas Oncology
06.2024 - Current
Medical Front Office Receptionist
Dallas Nephrology Associates
11.2021 - 06.2024
Medical Front Office Receptionist
Highland Park Emergency Room
04.2019 - 07.2021
Medical Office Coordinator
Lakewood Medical Center
11.2018 - 04.2019
Insurance Verification Specialist
Baylor Medical Center
02.2017 - 09.2017
Administrative Assistant
Naaman Community Healthcare
01.2016 - 01.2017
Lead Clerk
Walgreens
01.2014 - 01.2015
High School Diploma -
Penn Foster Career School