Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulema Marroquin

Irving

Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Human Resources Manager

XOCHITL
Irving
06.2022 - Current
  • Maintained accurate timekeeping and benefit deduction records to support payroll accuracy.
  • Analyzed payroll data to identify discrepancies and implement corrections.
  • Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
  • Reviewed COBRA notices prior to distribution to ensure compliance with legal requirements.

Client Services Manager

Inergroup
Irving
06.2010 - Current
  • Managed client accounts, ensuring high levels of satisfaction and retention.
  • Led team meetings to discuss client needs and service improvements.
  • Developed training materials for staff on client service best practices.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Managed full-cycle recruitment process from sourcing to onboarding new hires.
  • Implemented applicant tracking system for improved candidate management and communication.

Education

Associate of Arts - Office Adminsitration

ICSA
Mexico, Mexico
06.2001 - 08.2003

Skills

  • Payroll administration
  • Benefits management
  • Recruitment strategy
  • Performance evaluation
  • Client relationship management
  • Data analysis
  • Team collaboration

Languages

Spanish
Full Professional

Timeline

Human Resources Manager

XOCHITL
06.2022 - Current

Client Services Manager

Inergroup
06.2010 - Current

Associate of Arts - Office Adminsitration

ICSA
06.2001 - 08.2003
Zulema Marroquin