Zulema Mora
Kennewick
Summary
Detail-oriented medical scheduler skilled in appointment coordination, HIPAA compliance, and bilingual communication. Proven ability to streamline processes and enhance patient flow, ensuring efficient operations in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Medical Scheduler/ PSR
Duly Health and Care
Illinois
01.2023 - 04.2026
- Coordinated patient appointments using advanced scheduling software to optimize physician availability.
- Managed multiple phone lines to provide timely responses to patient inquiries and appointment confirmations.
- Streamlined scheduling processes, enhancing patient flow and reducing wait times for office visits.
- Collaborated with healthcare professionals to ensure accurate documentation of patient information and appointment details.
- Maintained up-to-date knowledge of insurance policies to assist patients with coverage inquiries effectively.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Followed up with patients to reschedule missed appointments.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- coordinated over 10 specialties including, Orthopedics,Podiatry, Physical therapy, Radiology, MRI, CT scans, Ultrasounds, Spine, Pain management, fracture prevention clinic, mammograms, & Dexa
Physical Therapy Technician- Office Administrator
MK Orthopaedics Surgery & Rehabilitation
Joliet, IL
02.2013 - 12.2022
- Created and managed electronic patient records, encompassing data entry and administrative functions
- Contributed to positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
- Managed front desk operations, ensuring efficient patients check-in and check-out processes.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Maintained impeccable office organizations to support efficiency , professionalism.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Supported clinical needs for 5 Physical therapist.
- Obtained insurance verifications/ work comp approvals.
- Prepared insurance claims with correct CPT coding.
- Assisted physical therapists with patient evaluations and treatment plans.
- Maintained and organized therapy equipment, ensuring optimal functionality and cleanliness.
- Supported patients during therapeutic exercises, promoting safety and proper techniques.
- Documented patient progress and reported updates to the rehabilitation team.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
Education
High School Diploma -
Morton East High School
Cicero, ILSkills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Professional phone etiquette
- highly organized & efficient
- Proficiency In EPIC
- BIlingual- Spanish
Languages
Spanish
Timeline
Medical Scheduler/ PSR
Duly Health and Care
01.2023 - 04.2026
Physical Therapy Technician- Office Administrator
MK Orthopaedics Surgery & Rehabilitation
02.2013 - 12.2022
High School Diploma -
Morton East High School