Zulema Salgado
Miami,FL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Kimpton Hotels & Restaurants to enhance guest experiences. My ability to build relationships and efficiently multitask led to a significant improvement in service delivery and customer satisfaction, showcasing my strong work ethic and communication prowess. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
Kimpton Hotels & Restaurants
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FL06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Allergy awareness
- Menu presentation
- Team Player
- Warm and Friendly
Languages
English
Professional Working
Timeline
Server
Kimpton Hotels & Restaurants
05.2021 - Current
High School Diploma -
Miami Beach High School
Similar Profiles
Patricia HerreraPatricia Herrera
Northeast Sales Director at Kimpton Hotels & RestaurantsNortheast Sales Director at Kimpton Hotels & Restaurants
Marissa SanchoMarissa Sancho
Banquet Server/Breakfast server at Kimpton Hotels & RestaurantsBanquet Server/Breakfast server at Kimpton Hotels & Restaurants
Michael LawrenceMichael Lawrence
Airport Shuttle Driver at Kimpton Hotels & RestaurantsAirport Shuttle Driver at Kimpton Hotels & Restaurants
Marc Cisa MassonsMarc Cisa Massons
SENIOR ACCOUNTANT at Kimpton Hotels & RestaurantsSENIOR ACCOUNTANT at Kimpton Hotels & Restaurants
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel