Zulema Urena
Tyler,TX
Summary
Dynamic and bilingual professional with a proven track record in customer service and office administration. At Bautista’s Auto Sales, adeptly managed sensitive data and enhanced client relations. Skilled in verbal communication and organization, consistently improved client satisfaction at MAC Cosmetics through personalized consultations and rigorous sanitation practices.
Overview
7
7
years of professional experience
Work History
Secretary
Bautista’s Auto Sales
06.2022 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Makeup Artist
MAC Cosmetics
10.2017 - 08.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Education
High School Diploma -
John Tyler High School
Tyler, TX08.2017
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Bautista’s Auto Sales
06.2022 - 08.2024
Makeup Artist
MAC Cosmetics
10.2017 - 08.2021
High School Diploma -
John Tyler High School
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