Zulema Viera
Leasing Consultant
Phoenix,AZ
Summary
Enthusiastic Leasing Consultant with 4 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
13
13
years of professional experience
Work History
Leasing Specialist
Tides on 44th
Phoenix, AZ
12.2023 - 02.2024
- Assisted customers in completing rental applications and verifying qualifications.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Scheduled tours so interested parties could view available units and see facilities.
Leasing Agent
Dimension on 27th
Phoenix, AZ
03.2021 - 11.2023
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Performed administrative duties such as filing paperwork and updating databases.
- Participated in community events related to leasing activities or tenant relations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Appointment Setter
Best Auto Body
Glendale, AZ
01.2015 - 01.2021
- Greeted incoming customers and provided customer service support.
- Scheduled appointments for customers based on their availability.
- Maintained accurate records of all customer interactions and transactions.
- Followed up with customers after scheduled appointments were completed.
- Resolved customer complaints promptly and efficiently.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
Administrative Assistant
Treat Painting LLC
Phoenix, AZ
01.2011 - 05.2014
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
High School Diploma -
Brookshire International Academy
La Mesa, CA09-2013
Skills
- Information Analysis
- Lease renewal reporting
- Market conditions research
- Property Management
- Lease Renewals
- Background Checks
- Property Showing
- Phone Etiquette
- Appointment Scheduling
- Proficient in Microsoft Word, Excel, PowerPoint
- Yardi
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Paid time off401k matchWork from home optionTeam Building / Company RetreatsFlexible work hoursHealthcare benefitsPaid sick leaveWork-life balanceTimeline
Leasing Specialist
Tides on 44th
12.2023 - 02.2024
Leasing Agent
Dimension on 27th
03.2021 - 11.2023
Appointment Setter
Best Auto Body
01.2015 - 01.2021
Administrative Assistant
Treat Painting LLC
01.2011 - 05.2014
High School Diploma -
Brookshire International Academy