ZULEYKA ALVAREZ
Starnes Mechanical
Newport News,VA
9
years of professional experience
Professional Summary
Well-qualified Office Manager & Leasing Consultant with proven success in improving daily operations and solving problems. Highly proficient in building lasting relationships with customers, team members, and key decision-makers to support company goals. Experienced in office administration, managing daily tasks, coordinating schedules, and keeping workflows organized and running smoothly. Utilizes strong organizational and leadership skills to maintain efficiency and support team productivity. Knowledgeable in office software, scheduling, customer service, and resource management, with the ability to handle multiple responsibilities in a fast-paced environment.
Work History
Office Manager
1 Year 2 Months- Oversee daily office operations and ensure smooth workflow across departments.
- Manage scheduling, dispatching, payroll, billing, and invoicing.
- Handle customer communication, service requests, and issue resolution.
- Process accounts payable/receivable and maintain accurate financial records.
- Coordinate with technicians, vendors, and management to keep projects on schedule.
- Streamlined office operations to enhance workflow efficiency and productivity.
- Pulled permits for contracts jobs.
- Led daily operations, overseeing staff and ensuring adherence to policies and procedures.
Leasing Consultant
2 Years- Promptly address tenant concerns, achieving high satisfaction and problem resolution rates.
- Maintain high occupancy with effective marketing and superior customer service.
- Streamline application processes, reducing wait times and enhancing efficiency.
- Negotiate lease terms and rent increases, boosting property revenue.
- Plan and execute resident events, fostering a strong community atmosphere.
- Facilitate seamless tenant move-ins by coordinating with maintenance and administration teams, ensuring high satisfaction.
Leasing Consultant
1 Year- Processed application and lease agreement by conducting rental history, credit check and background check.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted surveys of property market to obtain information on current trends.
- Maintained accurate and complete billing system and process (Bank Deposits/Quick payments).
- Kept records of invoices and support documents.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Customer Service Representative
1 Year- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented customers’ requests and problems to find solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Responsible for helping Spanish-speaking clients who need help with the English language.
Education
High School Diploma - Aviation Academy
- Duration: 4 years
- GPA: 3.9
Skills
Sales & Marketing aptitude
Billing Statement Management (Invoices)
Great Customer Service Skills
Bilingual (Spanish & English)
Payroll and budgeting
Office management
Office administration
Responsible & Reliable
Manages multiple projects effectively
Proficient in Microsoft
Word
Excel
Outlook
Powerpoint
Residents Relations
Professional Customer service
Interests
Family Oriented
Sports [ Volleyball
Softball
and Soccer]
Adventurous
Mothering
Cooking
Timeline
Office Manager
Starnes Mechanical
05.2025 - 07.2026Read More
Leasing Consultant
Drucker & Falk
01.2023 - 01.2025Read More
Leasing Consultant
Seminole Trail Management
02.2022 - 02.2023Read More
Customer Service Representative
AutoXport Dealership
01.2018 - 01.2019Read More
Denbigh High School
High School Diploma from Aviation Academy
Read More