Zuleyshka Rondon
Mission,KS
Summary
Dedicated assistant manager with a strong background in customer service and team leadership. Proven ability to train and mentor staff, streamline operations, and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Burguer King
Rio Grande PR
01.2024 - 07.2025
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Streamlined shift scheduling process, improving team efficiency and coverage during peak hours.
Call Center Representative
Insight Communications Group
San Juan PR
02.2021 - 02.2023
- Assisted customers with inquiries, ensuring clear communication and effective problem resolution.
- Navigated company software to log calls and maintain accurate records of customer interactions.
- Collaborated with team members to streamline processes and enhance overall service delivery.
- Adapted quickly to evolving product knowledge, improving response accuracy in customer support.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Pedro Falu Orellano
Rio Grande PR06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Microsoft Office
- Data Entry
- Multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Burguer King
01.2024 - 07.2025
Call Center Representative
Insight Communications Group
02.2021 - 02.2023
High School Diploma -
Pedro Falu Orellano