Zully Pimentel
Chicago,IL
Summary
Dynamic Supervisor of Distribution Service Management at Medline, skilled in training and mentoring teams to enhance productivity and customer satisfaction. Achieved significant improvements in employee engagement through strategic planning and effective conflict resolution. Committed to fostering a positive work environment while streamlining operations and implementing efficient workflows.
Overview
27
27
years of professional experience
Work History
Supervisor of Distribution Service Management
Medline
Northfield, IL
11.1998 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Arts - Business Administration And Management
Purdue University Global
05-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Attention to detail
- Strategic planning
Languages
Spanish
Native or Bilingual
Interests
- Cooking
- I like trying new recipes and food trends
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Yoga
- Mindfulness Practices
Timeline
Supervisor of Distribution Service Management
Medline
11.1998 - Current
Associate of Arts - Business Administration And Management
Purdue University Global