Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulma Espinoza

Oxnard,CA

Summary

Dynamic customer service representative with proven expertise in transaction processing, bilingual communication, and problem resolution. Committed to enhancing customer satisfaction.

Overview

16
16
years of professional experience

Work History

Payment Processor/Customer Service Representative

Ventura Superior Court/Oxnard Juvenile Center
06.2010 - Current
  • Processed financial transactions accurately within court systems to ensure compliance with regulations.
  • Heavy customer Service in person and or Phone.
  • Collaborated with staff and other departments. Enhancing communication and proficiency.
  • Led initiatives to enhance customer service related to payment inquiries, improving stakeholder satisfaction levels significantly.
  • Monitored transaction workflows, identifying areas for process improvement and implementing solutions for efficiency gains.

Collections Agent

Automotive Consulting Group
05.2022 - 01.2026
  • Managed delinquent accounts to improve recovery rates through effective communication and negotiation skills.
  • Developed tailored payment plans that facilitated customer compliance and minimized disputes.
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Education

High School Diploma -

Oxnard Adult Education
Oxnard, CA

Certificate - Addictive Disorders

Oxnard College
Oxnard, CA
05-2021

Skills

  • Customer relations
  • Problem Solving
  • Time Management
  • Patience
  • Payment reconciliation
  • Credit card & Cash processing
  • Transaction processing
  • Problem resolution
  • Computer proficiency
  • Fluent bilingualism

Languages

Spanish
Full Professional

Timeline

Collections Agent

Automotive Consulting Group
05.2022 - 01.2026

Payment Processor/Customer Service Representative

Ventura Superior Court/Oxnard Juvenile Center
06.2010 - Current

High School Diploma -

Oxnard Adult Education

Certificate - Addictive Disorders

Oxnard College