Zurami Guzman
Kissimmee,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Pastry Cook
Storks Bakery
Wilton Manor , FL
10.2023 - 05.2024
- Checked temperatures of ovens regularly to ensure proper baking conditions.
- Weighed out portions of ingredients to prepare batters or doughs for various baked goods.
- Frosted cakes using butter cream or fondant icings according to recipe specifications.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Verified that finished products met established standards regarding taste, presentation and texture.
- Ensured that all food products were stored properly in accordance with health regulations.
- Prepared doughs for pies, breads, rolls and other pastries.
- Documented daily production information related to quantity produced and sold items.
- Followed strict food safety guidelines when preparing ingredients for pastries.
- Baked a variety of desserts such as cookies, tarts, muffins and scones from scratch.
- Supervised staff during production shifts by providing guidance on techniques used in pastry making.
- Received orders from customers over the phone or via email and accurately filled them within specified time frames.
Retail Sales Associate
Cinnabon
Orlando, Florida
03.2023 - 10.2023
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Kept informed about new products arriving at the store on a regular basis.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
Assistant Kitchen Manager
The naked Cupcake
Orlando, Florida
02.2019 - 11.2022
- Ensured compliance with all health and safety regulations in the kitchen area.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Addressed any issues related to staffing shortages or overtime hours as needed.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Received, organized and rotated paper goods and food ingredients.
- Oversaw meal preparation and monitored food handling to encourage safety.
Shift Leader
Culvers Franchising System
Orlando , FL
05.2018 - 11.2020
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance and provided feedback for improvement.
- Checked orders for quality and completeness.
Cake Decorator
Earth Fare
Orlando, FL
04.2018 - 12.2018
- Ensured all tools were sanitized prior to beginning each project.
- Incorporated creative elements into cake designs as requested by clients.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Prepared buttercream icing for use in cake decoration projects.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
- Frosted finished cakes evenly and smoothly using various techniques.
- Measured ingredients accurately according to recipes used in the bakery.
- Stacked layers of cakes onto tiered stands without damaging them.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
Retail Merchandiser
Pirates Town
Orlando, Florida
05.2016 - 11.2017
- Assisted customers in selecting appropriate merchandise for their needs.
- Inspected stores regularly for proper stocking and display of products.
- Organized product displays in accordance with corporate guidelines.
- Created visual displays to showcase products in interactive and engaging way.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
Education
High School Diploma -
Inspiration Christian Academy
Cabo Rojo Puerto Rico 05-2016
Associate of Arts - Diagnostic Medical Sonography
Valencia College
Orlando, FLSkills
- Team Leadership
- Cross-Functional Teamwork
- Money Handling
- Customer Service
- Point of sale systems
- Phone Etiquette
- Professional Appearance
- FLUENT IN Spanish
Languages
Spanish
Professional
Timeline
Pastry Cook
Storks Bakery
10.2023 - 05.2024
Retail Sales Associate
Cinnabon
03.2023 - 10.2023
Assistant Kitchen Manager
The naked Cupcake
02.2019 - 11.2022
Shift Leader
Culvers Franchising System
05.2018 - 11.2020
Cake Decorator
Earth Fare
04.2018 - 12.2018
Retail Merchandiser
Pirates Town
05.2016 - 11.2017
High School Diploma -
Inspiration Christian Academy
Associate of Arts - Diagnostic Medical Sonography
Valencia College
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