Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Zuriel Patron

Bethlehem,PA
Zuriel Patron

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service representative. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
year of professional experience

Work History

Wawa
FountainHill , PA

Customer Service Representative
01.2021 - 11.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Executive Education Academy Charter School
Allentown, PA

High School Diploma
06.2022

Skills

  • Data Entry and Maintenance
  • Needs Assessment
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Answering Customer Questions
  • Speaking
  • Order and Refund Processing

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Wawa
01.2021 - 11.2021

Executive Education Academy Charter School

High School Diploma
Zuriel Patron