Zuva Chihwai
Gaithersburg,MD
Summary
Detail-oriented professional with over 6 years of experience in administrative support and data-driven environments. Proven expertise in Data Entry, clerical operations, and high-volume information management. Demonstrates exceptional Computer Proficiency and Typing accuracy, with a strong background in Inventory Management and Remote Work collaboration across academic and clinical settings.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Shift Leader
Coldstone Creamy
Germantown, MD
11.2025 - Current
- Supervised team members to ensure efficient ice cream production.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels to maintain stock of ingredients and supplies.
Case systems Manger
Bayada Home Health
Gaithersburg, Maryland
01.2026 - 04.2026
- Managed system configurations for home health care software and tools.
- Oversaw data integrity and security across patient management systems.
- Coordinated technical support for staff using health care applications.
Host/Server
THE GREEN TURTLE
BRANDYWINE, MD
01.2023 - 08.2023
- Managed high-volume seating data and maintained a fair rotation to optimize floor efficiency and Customer Service.
- Focused on accuracy while packaging and distributing all to-go orders in a fast-paced environment.
- Emailed shift reports and coordinated logistics for large parties and high-traffic night shifts.
- Acted as a primary point of contact for service coordination between the bar and dining floor.
Team Member/Cashier
WINGS OVER
BOSTON, MA
01.2022 - 09.2022
- Performed daily Data Entry for customer orders ensuring 100% accuracy in transaction records.
- Typed customer specifications into the POS system to streamline kitchen operations.
- Maintained focus on customer satisfaction and efficient clerical processing during peak business hours.
- Utilized Computer Proficiency to troubleshoot order discrepancies and resolve customer inquiries.
Intern
DANA FARBER HARVARD CANCER CENTER
BOSTON, MA
11.2020 - 04.2022
- Typed and developed middle school science curriculums, ensuring clear and structured instructional materials.
- Emailed weekly summaries of scientific journal club meetings to internal stakeholders.
- Mentored interns while providing Administrative Support for scientific seminars and events.
- Hosted scientific journal clubs requiring precise scheduling and digital coordination.
Office Assistant
NORTHEASTERN UNIVERSITY
BOSTON, MA
09.2021 - 12.2021
- Executed Administrative Support tasks including filing, document organization, and high-volume Data Entry.
- Emailed staff and students to coordinate department schedules and facilitate clear communication.
- Maintained clerical operations by managing office supplies and digitizing physical records.
- Typed memos and official correspondence using various office software suites.
Student Researcher
BOSTONS CHILDREN'S HOSPITAL - KARP LABORATORY
BOSTON, MA
06.2021 - 08.2021
- Typed and published comprehensive literature reviews on Oral Cell Squamous Carcinomas.
- Managed Data Entry for complex cancer research datasets, maintaining high levels of accuracy.
- Created and presented poster presentations utilizing advanced Computer Proficiency in design software.
- Focused on clerical accuracy during the archival of research findings and lab documentation.
Cashier, Shift Lead
PLAYA BOWLS NORTHEASTERN
BOSTON, MA
11.2020 - 04.2021
- Directed Inventory Management and organized the stockroom to ensure continuous business operations.
- Managed team members and focused on delivering exceptional Customer Service in a high-volume setting.
- Emailed coordination details for local fundraisers and engaged with community partners.
- Performed daily administrative duties as a key holder for opening and closing procedures.
Student Researcher
BOSTONS CHILDREN'S HOSPITAL - KARP LABORATORY
BOSTON, MA
06.2020 - 08.2020
- Conducted endometrial cancer research via Remote Work, maintaining office-level productivity without supervision.
- Typed and published literature reviews on neuropillions while ensuring stable Internet Connectivity for lab meetings.
- Prepared and delivered Oral Talks using digital presentation tools and remote communication platforms.
- Executed high-volume Data Entry for carcinoma studies, focusing on data integrity and organization.
Cashier/Sales Associate
GAP / OLD NAVY / BANANA REPUBLIC
CLARKSBURG, MD
08.2017 - 08.2020
- Excelled in credit card sign-ups, utilizing Telemarketing techniques and persuasive communication.
- Delivered superior Customer Service and maintained accurate clerical records for retail transactions.
- Typed customer data into loyalty program databases with high speed and precision.
- Focused on Inventory Management and stock organization during seasonal peak periods.
Laboratory Assistant
CHAI LABORATORY
BOSTON, MA
01.2019 - 04.2020
- Organized and filled chemical inventory, maintaining detailed digital records of all materials.
- Typed experimental logs and solution preparation protocols for laboratory use.
- Maintained clerical operations by managing glassware supply levels and workstation organization.
- Utilized Computer Proficiency to update digital databases of solution concentrations.
Laboratory Assistant
NORTHEASTERN BIOLOGY DEPARTMENT
BOSTON, MA
01.2019 - 04.2020
- Emailed departmental staff and visitors to coordinate office visits and laboratory access.
- Performed Clerical Operations and receptionist duties, greeting visitors and managing calls.
- Organized physical and digital message boards to facilitate departmental Administrative Support.
- Typed visitor logs and administrative reports to maintain accurate office records.
Education
Bachelors - Biology
NORTHEASTERN UNIVERSITY
BOSTON, MA 08.2018 - 05.2026
Skills
- Data Entry
- Typing
- Emailing
- Administrative Support
- Clerical Operations
- Inventory Management
- Receptionist Duties
- Computer Proficiency
- Internet Connectivity
- Remote Work Protocols
- POS Systems
- Microsoft Office
- Digital Database Management
- Customer Service
- Telemarketing
- Time management
- Mentoring
- Communication skills
- Applied Behavior Analysis
Certification
- Certified Medical Tech
Work Authorization
Authorized to work in the US for any employer
Additional Skills
Data Entry, Typing, Emailing, Administrative Support, Clerical Operations, Inventory Management, Receptionist Duties, Computer Proficiency, Internet Connectivity, Remote Work Protocols, POS Systems, Microsoft Office, Digital Database Management, Customer Service, Telemarketing, Time management, Mentoring, Communication skills, Applied Behavior Analysis
Timeline
Case systems Manger
Bayada Home Health
01.2026 - 04.2026
Shift Leader
Coldstone Creamy
11.2025 - Current
Host/Server
THE GREEN TURTLE
01.2023 - 08.2023
Team Member/Cashier
WINGS OVER
01.2022 - 09.2022
Office Assistant
NORTHEASTERN UNIVERSITY
09.2021 - 12.2021
Student Researcher
BOSTONS CHILDREN'S HOSPITAL - KARP LABORATORY
06.2021 - 08.2021
Intern
DANA FARBER HARVARD CANCER CENTER
11.2020 - 04.2022
Cashier, Shift Lead
PLAYA BOWLS NORTHEASTERN
11.2020 - 04.2021
Student Researcher
BOSTONS CHILDREN'S HOSPITAL - KARP LABORATORY
06.2020 - 08.2020
Laboratory Assistant
CHAI LABORATORY
01.2019 - 04.2020
Laboratory Assistant
NORTHEASTERN BIOLOGY DEPARTMENT
01.2019 - 04.2020
Bachelors - Biology
NORTHEASTERN UNIVERSITY
08.2018 - 05.2026
Cashier/Sales Associate
GAP / OLD NAVY / BANANA REPUBLIC
08.2017 - 08.2020