Zuyapa Alvarez
Lothian,MD
Summary
- Dynamic sales associate and customer service consultant with over 3 years of experience driving customer satisfaction and achieving sales targets. Expertise in organization, effective communication, prioritization, multitasking, and exceptional time management. Proven ability to foster strong client relationships and deliver tailored solutions that meet diverse needs. Committed to enhancing the customer experience while contributing to team success in fast-paced environments.
- Experienced with managing funding applications and financial processes. Utilizes strong financial analysis and project coordination skills to ensure successful outcomes. Track record of effective communication and strategic planning in funding roles.
Overview
9
9
years of professional experience
Work History
Loan Processor
First Help Financial
Needham, MA Remote
10.2023 - Current
- Achieved accurate eligibility assessments for funding applications, resulting in compliance with established guidelines.
- Delivered precise loan application reviews for accuracy and completeness, aligning with underwriting standards.
- Streamlined funding processes to meet client deadlines and enhance turnaround times.
- Implemented rigorous quality control measures that significantly improved accuracy in funded loans.
- Validated borrower information against underwriting conditions prior to loan approvals, effectively reducing noncompliance risks.
- Fostered strong customer relationships through exceptional service standards.
- Enabled customers to grasp loan terms and conditions, leading to informed decision-making.
- Evaluated customer loan applications, determining approval and denial outcomes with accuracy.
- Assisted customers in the timely completion of loan applications and required documentation.
- Simplified complex financial information for applicants, making it more accessible and understandable.
- Analyzed funding proposals for accuracy and completeness, offering constructive insights to applicants.
SERVICE MANAGER
Chipotle
Dunkirk, MD
05.2022 - 10.2023
- Executing/maintaining a strong business culture
- Validating the entire team knows food safety procedures and implements them with confidence
- Placing all orders within restaurant, thoroughly training a replacement
- Validating all daily cash reports and cash handling policies by ensuring crew members are aware of all policies
- Recruiting and selecting top performing employees to implement Chipotle's vision within restaurant
- Executing effective one-on-ones to ensure each team member feels empowered
- Validating all crew members understand how to create an extraordinary customer experience
- Teaching each person on the team how to become a leader within each position of the restaurant
TEAM LEAD
Chipotle
Dunkirk, MD
12.2021 - 05.2022
- Training all new employees to ensure confidence and excellent customer service throughout the restaurant
- Handling all money transactions throughout the restaurant
- Maintaining all restaurant cleanliness through excellent team work
- Mentored staff on best practices for customer service and food safety compliance.
- Implemented process improvements, enhancing efficiency in daily operations and service delivery.
SALES ASSOCIATE
Metro PCS
Capitol heights, MD
11.2017 - 09.2018
- Key holder (1 location)
- Maximize store sales by meeting personal sales goals
- Providing excellent customer service
- Organizing and presenting all merchandise
- Communicating any sale promotions to customers
- Greeting all customers at the entrance of the store
- Inform customers of current promotion
CASHIER
Chipotle
Dunkirk, MD
03.2020 - 2021
- Achieved accurate eligibility assessments for funding applications, resulting in compliance with established guidelines.
- Delivered precise loan application reviews for accuracy and completeness, aligning with underwriting standards.
- Streamlined funding processes to meet client deadlines and enhance turnaround times.
- Implemented rigorous quality control measures that significantly improved accuracy in funded loans.
- Validated borrower information against underwriting conditions prior to loan approvals, effectively reducing noncompliance risks.
- Fostered strong customer relationships through exceptional service standards.
- Enabled customers to grasp loan terms and conditions, leading to informed decision-making.
- Evaluated customer loan applications, determining approval and denial outcomes with accuracy.
- Assisted customers in the timely completion of loan applications and required documentation.
- Simplified complex financial information for applicants, making it more accessible and understandable.
- Analyzed funding proposals for accuracy and completeness, offering constructive insights to applicants.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2020
Associate of Arts - Business Administration
Anne Arundel Community College
Arnold, MD2029
Skills
- Excellent Communication
- Rapid Learning Abilities
- Extremely Organized
- Time Management
- Active Listening
- Analytical thinking
- Technical solutions
- Non-profit organization funding
- Customer service
- Teamwork
- Problem-solving abilities
- Relationship building
- Multitasking Abilities
- Reliability
- Bilingual English and Spanish
LANGUAGES
Fluent in Spanish
Fluent in English
Timeline
Loan Processor
First Help Financial
10.2023 - Current
SERVICE MANAGER
Chipotle
05.2022 - 10.2023
TEAM LEAD
Chipotle
12.2021 - 05.2022
CASHIER
Chipotle
03.2020 - 2021
SALES ASSOCIATE
Metro PCS
11.2017 - 09.2018
High School Diploma -
Penn Foster Career School
Associate of Arts - Business Administration
Anne Arundel Community College