ZYAIRE JUDGE
Charlotte,US
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
6
6
years of professional experience
Work History
TSA Agent
Charlotte Douglas Airport
07.2024 - Current
- Ensured passenger safety through thorough screenings and adherence to federal regulations.
- Delivered professional, empathetic customer service to address passenger concerns.
- Collaborated with diverse teams to ensure seamless operations under pressure.
- Adapted quickly to dynamic situations with cultural awareness.
Event Coordinator Intern
Invested Creatives
05.2024 - 11.2024
- Planned and coordinated events, workshops, and seminars, ensuring smooth execution and attendee satisfaction
- Managed event schedules and timelines
- Resolved last-minute challenges with a calm, solutions-oriented approach
- Maintained professionalism and a positive attitude in fast-paced, customer-facing environments
- Fostered a welcoming atmosphere, ensuring guests felt valued
Server
Mac's Speed Shop
06.2023 - 09.2024
- Provided exceptional customer service by anticipating needs and ensuring satisfaction in a fast-paced environment
- Collaborated with team to resolve operational issues and improve the dining experience
- Built rapport with guests
Administrative Assistant
Comps Academy
10.2022 - 04.2024
- Acted as primary contact for students and instructors, addressing inquiries and resolving issues to enhance satisfaction and retention
- Managed confidential employee and student records, ensuring compliance with data protection policies
- Maintained a service-oriented approach, consistently exceeding the needs of students and staff
Shift Leader
Panda Express
03.2021 - 09.2024
- Resolved conflicts professionally and empathetically, ensuring customer and employee satisfaction
- Ensured compliance with safety protocols and company policies, maintaining a secure work environment
Customer Support Representative
InfoCision
11.2019 - 09.2022
- Handled high volumes of inbound/outbound calls, resolving complex issues while maintaining customer satisfaction.
- Adapted quickly to new procedures and technologies, efficiently applying them in a dynamic environment.
- Performed data entry and maintained accurate records.
- Managed fast-paced call volumes and coordinated client appointments and follow-ups.
Student Government Representative
ECU Student Government
09.2019 - 05.2024
- Represented student interests in meetings, advocating for needs and concerns.
- Organized and led campus events, boosting student engagement and community spirit.
- Collaborated with peers and administration to develop initiatives that improved student life and campus facilities.
- Promoted cultural awareness and inclusivity through diversity-driven campus initiatives.
Community Food Service Volunteer
Samaritan House
11.2021 - Current
- Prepared and served meals to individuals in need, ensuring timely and courteous service
Fundraiser Volunteer
Pirate Pantry
08.2022 - 05.2024
- Organized and executed fundraising events to support food aid initiatives, raising awareness and funds for students in need
- Developed and implemented fundraising strategies, including outreach campaigns and donor engagement
- Coordinated with local businesses and community members to secure sponsorships from local businesses and donations, enhancing event success and community involvement
- Managed event logistics and volunteer teams, ensuring smooth operations and effective use of resources during fundraising activities
Crew Member
Viva Chicken
06.2018 - 12.2021
Education
Bachelor of Science - Criminal Justice
East Carolina University
05.2024
High school diploma - General Education
Cox Mill High School
06.2019
Skills
- Customer service
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Verbal and written communication
- Administrative tasks
- Conflict resolution
- Airline operations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
TSA Agent
Charlotte Douglas Airport
07.2024 - Current
Event Coordinator Intern
Invested Creatives
05.2024 - 11.2024
Server
Mac's Speed Shop
06.2023 - 09.2024
Administrative Assistant
Comps Academy
10.2022 - 04.2024
Fundraiser Volunteer
Pirate Pantry
08.2022 - 05.2024
Community Food Service Volunteer
Samaritan House
11.2021 - Current
Shift Leader
Panda Express
03.2021 - 09.2024
Customer Support Representative
InfoCision
11.2019 - 09.2022
Student Government Representative
ECU Student Government
09.2019 - 05.2024
Crew Member
Viva Chicken
06.2018 - 12.2021
Bachelor of Science - Criminal Justice
East Carolina University
High school diploma - General Education
Cox Mill High School
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