Zyamir Blackman
independent contractor
Philadelphia,PA
Summary
Adept Independent Contractor with a proven track record at WuxiAppTec, specializing in client relationship building and marketing strategies. Expert in identifying process improvements and fostering partnerships, leading to enhanced customer service and operational efficiency. Skilled in estimations and maintaining safety compliance, ensuring high-quality service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contractor
WuxiAppTec
Philadelphia, PA
11.2024 - Current
- Negotiated contracts with vendors for services and supplies.
- Provided technical assistance to clients in using products or services.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Built successful partnerships with other businesses in related industries.
Independent Contractor Courier
Wawa Food Markets
Philadelphia, PA
02.2015 - 10.2024
- Identified the needs of the customer promptly and efficiently.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Documented conversations with customers to track requests, problems, and solutions.
- Assisted customers in making payments on accounts, and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Set up and activated customer accounts.
Education
High School Diploma -
Community College of Philadelphia
Philadelphia, PA03-2020
Skills
- Estimations and quotes
- Marketing strategies
- Scheduling
- Client relationship building
- Error correction
- Safety compliance
Certification
- OSHA30
- TWIC
- HIPPA
- Bloodborne Pathogen
Timeline
Independent Contractor
WuxiAppTec
11.2024 - Current
Independent Contractor Courier
Wawa Food Markets
02.2015 - 10.2024
High School Diploma -
Community College of Philadelphia
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