Zyan Johnstone
Grass Valley,CA
Summary
Dependable and adaptable professional with experience supporting operations and managing responsibilities efficiently. Strong communicator who is organized, proactive, and comfortable in fast-paced environments. Quick to learn, reliable, and focused on contributing value from day one.
Overview
6
6
years of professional experience
Work History
Guest Relations Associate
Sierra Mountain Inn
08.2025 - 01.2026
- Delivered exceptional guest service, addressing inquiries and concerns promptly.
- Coordinated guest reservations and special requests to enhance overall experience.
- Managed check-in and check-out processes, ensuring efficiency and accuracy.
Leasing Consultant
MG Properties
02.2024 - 05.2025
- Greeted and assisted residents and prospects with professionalism and care
- Conducted property tours, processed applications, and supported leasing goals
- Managed front office communications, rent payments, and service requests
Customer Service Representative
Auburn Toyota
01.2023 - 11.2023
- Handled inbound calls and appointment scheduling for a high-volume service department
- Resolved customer inquiries and concerns while maintaining service quality
- Entered customer data into CRM and coordinated with service advisors
Guest Relations Associate
Best Western Gold Country Inn
08.2021 - 12.2022
- Checked guests in/out, managed reservations, and ensured a smooth guest experience
- Provided area information and addressed guest needs with courtesy and efficiency
- Balanced daily cash flow and performed nightly audits
Server
La Gastronomía
01.2020 - 06.2021
- Delivered friendly and attentive service in a busy restaurant setting
- Maintained cleanliness, order accuracy, and a positive dining experience
- Worked collaboratively with kitchen and bar staff to handle peak service times
Education
A.A. - Education
Sierra College
Rocklin, CAHigh School Diploma -
Silver Springs High School
Grass Valley, CA01.2021
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Communicated effectively with team members to resolve problems promptly Supported training initiatives for new staff to improve service quality
- Assisted in processing cash transactions and operating point-of-sale systems Supported team members in maintaining accurate cash registers Contributed to training new staff on cash handling procedures
- Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service during peak hours Contributed to maintaining a welcoming environment for all visitors
- Facilitated conflict resolution processes to enhance team collaboration
- Executed multiple tasks simultaneously in dynamic environments
- Streamlined organizational processes to enhance operational efficiency
- Facilitated effective team collaboration to enhance project outcomes
Timeline
Guest Relations Associate
Sierra Mountain Inn
08.2025 - 01.2026
Leasing Consultant
MG Properties
02.2024 - 05.2025
Customer Service Representative
Auburn Toyota
01.2023 - 11.2023
Guest Relations Associate
Best Western Gold Country Inn
08.2021 - 12.2022
Server
La Gastronomía
01.2020 - 06.2021
High School Diploma -
Silver Springs High School
A.A. - Education
Sierra College