Zyan Schalow
Weston,WI
Summary
Dynamic Resolution Specialist with a proven track record in problem-solving and cross-departmental collaboration. Recognized for adaptability and flexibility in navigating complex challenges. Adept at fostering communication across teams to achieve organizational objectives. Committed to empowering team members and driving success through a collaborative approach. Seeking a management position to leverage these skills in leading teams towards excellence and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Resolution Specialist
Aqua Finance
Schofield, WI
02.2023 - Current
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
- Created reports on the status of outstanding cases and communicated results to management team members.
- Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
Unit Leader
Aqua Finance
Schofield, WI
09.2021 - 02.2023
- Monitored team performance to identify areas for improvement.
- Provided guidance on best practices in order to enhance operational efficiency.
- Directed training sessions to educate staff members on new processes and procedures.
- Conducted regular meetings with staff members to review progress and discuss challenges.
Account Representative
Aqua Finance
Schofield, WI
03.2021 - 09.2021
- Followed up on past due invoices to ensure timely collections.
- Provided customer service support to address any inquiries or complaints related to billing issues.
- Negotiated payment plans with delinquent accounts while maintaining positive relationships with customers.
Shift Leader
Taco Bell
Schofield, WI
06.2013 - 02.2021
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
High School Diploma -
Rainbow Christian Academy
Marshfield, WI05-2009
Skills
- De-Escalation Techniques
- Problem-solving abilities
- Analytical Thinking
- Interpersonal Communication
- Adaptability and Flexibility
- Deductive Reasoning
Timeline
Resolution Specialist
Aqua Finance
02.2023 - Current
Unit Leader
Aqua Finance
09.2021 - 02.2023
Account Representative
Aqua Finance
03.2021 - 09.2021
Shift Leader
Taco Bell
06.2013 - 02.2021
High School Diploma -
Rainbow Christian Academy
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