Zyasia Johnston-Mccutchen
Covington,GA
Summary
I'm an ambitious and compassionate graduate as a Medical Biller and Coder, aspiring to practice, acquire and improve skills in Billing and Coding Software. Knowledge of ICD-10, basic medical terminology, human diseases and health Insurance and reimbursement. I'm a very hardworking job seeker with strong organizational skills eager to secure an entry-level Medical Coder position that will give me the ability to achieve company goals.
Overview
5
5
years of professional experience
Work History
Store Manager
Book Warehouse
10.2019 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Customer Service Representative
Startek
01.2018 - 11.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Managed over 40 customer calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Medical Billing & Coding
DeVry University
Downers Grove, IL08.2023
Skills
- Time Management
- Payment Plans
- Data Analysis
- Computer Skills
- Medical terminology
- Insurance Knowledge
- Analytical Skills
- Adherence to Health Insurance Portability and Accountability (HIPAA)
Timeline
Store Manager
Book Warehouse
10.2019 - 08.2022
Customer Service Representative
Startek
01.2018 - 11.2020
Certificate - Medical Billing & Coding
DeVry University
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