Zybriarial hampton
Decatur,NE
Summary
Proactive Customer Service Representative with extensive call center experience specializing in complaint resolution and customer satisfaction. Effectively handled escalated calls and resolved disputes, fostering increased loyalty and repeat business. Offering strong skills in professional telephone demeanor, order management, and team support to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Iqor
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Mcdonalds, PDI FOODS
05.2022 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Meridian High School
2320 32nd St, Meridian, MS 39305 05-2020
Skills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Iqor
05.2023 - Current
Food Service Worker
Mcdonalds, PDI FOODS
05.2022 - 05.2023
High School Diploma -
Meridian High School
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