Zyderrious Graddy
Braintree,MA
Summary
Vigilant Transportation Security Officer known for high productivity and efficient task completion. Skilled in threat assessment, passenger screening, and security technology operation. Excel in communication, problem-solving, and teamwork, ensuring safety protocols are upheld with professionalism and precision. Ready to contribute to secure travel environments through focused attention to detail and proactive security measures.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer(TSO)
Department Of Homeland Security (TSA)
Logan Airport
09.2022 - Current
- Utilizing screening technologies to detect hazardous items, conducting searches and screenings, managing access points, engaging with the public, and maintaining situational awareness in a high-pressure environment.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Documented incidents involving passengers in accordance with agency protocols.
Concierge/Security & Client Representative
Palladion Services
Boston, United States
12.2020 - 12.2022
- Regulating entry, complying with operating policies, conducting inspections, and addressing internal mechanical alarms.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Transit Ambassador
Block by Block, MBTA
Boston, United States
06.2018 - 08.2020
- Offering guidance, responding to inquiries, ensuring safety protocol adherence, observing activities, and providing assistance during emergencies.
- Assisted in the enforcement of transit rules and regulations.
- Provided information to passengers regarding routes, schedules, fares, transfers, and other services.
- Conducted fare inspections and collected payments for tickets or passes.
- Assisted with problem resolution for customers regarding safety issues.
- Monitored passenger behavior to ensure safe and secure environment on board vehicles.
Office Assistant
Warren Insurance Agency
Boston, United States
07.2015 - 08.2017
- Supporting business operations, handling calls, engaging in insurance sales, and maintaining precise records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Education
Associate's degree - Criminal Justice
Bunker Hill Community College
Boston, MA07.2020
Skills
- Cargo inspections
- Hazardous items understanding
- Security station background
- Team Development
- Customer relations skills
- Integrity and Honesty
- De-Escalation Techniques
- Radio communication
- Crisis Response
- Stress Tolerance
- Incident Reporting
- Threat Assessment
- Customer service and assistance
Awards
- Officer Of The Month (01/01/24)
- Eagle Eye Award (03/28/23, 05/02/23, 05/16/23)
References
- Steven Bautista, , Supervisor Transportation Security Officer (STSO), 9788763183
- Kate Anderson, Supervisor Transportation Security Officer (STSO), 3476564024
- Chris Birolini, Supervisor Transportation Security Officer (STSO), 7813368847
- Rodolfo Martin, Supervisor Transportation Security Officer (STSO), 9787263424
Accomplishments
Officer Of The Month (January 2024)
Eagle Eye Award (March 28th, May 2nd & 16th)
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Transportation Security Officer(TSO)
Department Of Homeland Security (TSA)
09.2022 - Current
Concierge/Security & Client Representative
Palladion Services
12.2020 - 12.2022
Transit Ambassador
Block by Block, MBTA
06.2018 - 08.2020
Office Assistant
Warren Insurance Agency
07.2015 - 08.2017
Associate's degree - Criminal Justice
Bunker Hill Community College
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