Mark Mora
Laredo,TX
Summary
Vigilant Transportation Security Officer with 2 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
02.2022 - Current
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Stocker
Spec's Wines, Spirits & Finer Foods
10.2021 - 10.2022
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
Target
07.2022 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Ramp Agent
Envoy Airlines
02.2021 - 02.2021
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
Technician
DISH
11.2020 - 12.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Sales Associate
Nike Factory Outlet
12.2018 - 11.2020
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Concessions Cashier
Cinemark
04.2018 - 05.2018
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Consistently provided friendly service to promote better customer engagement.
Paint Associate
Home Depot
01.2017 - 02.2017
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Performed tinting, mixing and color matching of paint.
Education
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TXAssociate of Arts - Psychology
Laredo Community College
Laredo, TXHigh School Diploma -
United South High School
Laredo, TX05-2016
Skills
- Baggage inspections
- Passenger relations
- Cargo inspections
- Object identification
- Security station background
- Security risk assessment
- Behavioral observations
- X-ray machine operation
- De-escalation techniques
- Protocol implementation
- Stress tolerance
- Integrity and honesty
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Target
07.2022 - 07.2022
Transportation Security Officer
Department of Homeland Security
02.2022 - Current
Stocker
Spec's Wines, Spirits & Finer Foods
10.2021 - 10.2022
Ramp Agent
Envoy Airlines
02.2021 - 02.2021
Technician
DISH
11.2020 - 12.2020
Sales Associate
Nike Factory Outlet
12.2018 - 11.2020
Concessions Cashier
Cinemark
04.2018 - 05.2018
Paint Associate
Home Depot
01.2017 - 02.2017
Bachelor of Arts - Psychology
Texas A&M International University
Associate of Arts - Psychology
Laredo Community College
High School Diploma -
United South High School
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