Zyen Smith
Crowley,Texas
Summary
Dynamic professional with a proven track record in emergency response and customer service excellence, demonstrated during tenures at City of Fort Worth Forest Park Pool and Braum's Ice Cream & Dairy Store. Expert in water safety and pool maintenance, with a strong foundation in team bonding and physical fitness. Achieved high levels of patron satisfaction through vigilant monitoring and swift, effective emergency interventions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
City of Fort Worth Park and Recreational
05.2024 - 10.2024
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Monitored pools and surrounding areas for adherence to safety protocols.
Cook/Cashier
Braum's Ice Cream & Dairy Store
07.2022 - 04.2024
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
Six Flags Over Texas
03.2022 - 06.2022
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
No Degree -
Southwest High School
Fort Worth, TX06-2025
Skills
- Emergency Response
- Water monitoring
- Pool cleaning
- Swim Instruction
- First Aid
- Physical Fitness
- CPR Certified
- Team Bonding
- Pool Maintenance
- Customer Service
- Payment Collection
- Food handling
Certification
- Adult, Child and Baby First Aid/CPR/AED Certified
- Bloodborne Pathogens Training Certified
- Lifeguarding (Including Deep Water) Certified
- Food Handlers License
Sports
I play a total of 3 sports consisting of Football, Baseball, and Swimming. I have played baseball since my freshman year, football since my sophomore, and I have been the captain of my swim team since my junior year.
Timeline
Lifeguard
City of Fort Worth Park and Recreational
05.2024 - 10.2024
Cook/Cashier
Braum's Ice Cream & Dairy Store
07.2022 - 04.2024
Cashier
Six Flags Over Texas
03.2022 - 06.2022
- Adult, Child and Baby First Aid/CPR/AED Certified
- Bloodborne Pathogens Training Certified
- Lifeguarding (Including Deep Water) Certified
- Food Handlers License
No Degree -
Southwest High School
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