Zyerie Oliveras
CFSC Community Financial Service Center
Queens,NY
1
Language
1
Certification
12
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
3 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with financial policies and procedures.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Trained new staff on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Home Health Aide
1 Year 9 Months- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Supervised daily activities and provided assistance when needed.
Cashier
3 Years 2 Months- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
Cashier
3 Years 3 Months- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
GED
Skills
Progress documentation
First Aid and Safety
Administrative task
Outstanding communication skill
Customer assistance
Time management skills
Adaptability
Good telephone etiquette
Basic math skills
Cash Handling
Patient Care
Languages
Spanish
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
CFSC Community Financial Service Center
10.2020 - 06.2024Read More
Home Health Aide
Hand In Hand
04.2017 - 01.2019Read More
Cashier
Mrs. Green's Natural Market
09.2015 - 11.2018Read More
Cashier
Fairway Market
07.2012 - 10.2015Read More
University of The State of New York
GED
Read More