Overview
Work History
Education
Skills
Timeline
Generic

Zyiah Middlebrooks

Monroe,GA

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Grate Deedz Virtual Soultions LLC
Monroe, GA
12.2017 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Verified prescriptions and drug labels, documents and packages.

Education

Graduate Certificate - Phlebotomy Technician

One Breath Academy
Athens, GA
11-2024

High School Diploma -

Monroe Area High School
Monroe, GA
05-2019

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Professional telephone demeanor
  • Adaptability and flexibility
  • Inbound and outbound calling
  • Documentation
  • Multi-task management
  • Venipuncture
  • Blood collection
  • Order of draw

Timeline

Customer Service Representative

Grate Deedz Virtual Soultions LLC
12.2017 - Current

Graduate Certificate - Phlebotomy Technician

One Breath Academy

High School Diploma -

Monroe Area High School
Zyiah Middlebrooks