Customer Service Representative
Grate Deedz Virtual Soultions LLC
Monroe, GA
12.2017 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Contacted customers about potential service upgrades, new services and account changes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Verified prescriptions and drug labels, documents and packages.