Zykeem Washam
Mobile,Al
Summary
Zykeem"Caterina" Washam is a dedicated Pharmacy Technician with expertise in medication dispensing, customer service, and team collaboration. Committed to ensuring customer safety and resolving issues effectively. She is able to assist diverse groups of people to ensure their overall experience is a positive. She is able to evaluate and assist in high pressure situations and de-escalate emergencies in a precise way.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
Mobile, Alabama
04.2021 - Current
- Assisted pharmacists in preparing and dispensing medications for patient care.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Operated pharmacy software for prescription management and patient records tracking.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Provided excellent customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
Customer Service Bagger
Publix
Mobile, Alabama
11.2013 - 04.2021
- Managed customer de-escalation to maintain service quality and customer satisfaction.
- Communicated clearly with coworkers to foster healthy work relationships.
- Itemized similar items to improve inventory organization and reduce retrieval time.
- Supported efficient warehouse operations by assisting with heavy lifting and logistics.
Education
Associate of Arts - Business Administration
Bishop State Community College
Mobile, AL05-2019
Some College (No Degree) - Public Relations
University of South Alabama
Mobile, AL08-2026
Skills
- Medication dispensing
- Pharmacy software management
- Medication inventory control
- Medication safety compliance
- Project management
- Customer service
- Team collaboration
- Problem resolution
- Communication skills
Certification
- Alabama board of pharmacy
Timeline
Pharmacy Technician
Publix Pharmacy
04.2021 - Current
Customer Service Bagger
Publix
11.2013 - 04.2021
Associate of Arts - Business Administration
Bishop State Community College
Some College (No Degree) - Public Relations
University of South Alabama