Zylan Johnson
Gastonia,NC
Summary
Accomplished Customer Service Representative with a proven track record at Apple, enhancing customer loyalty through exceptional problem-solving and active listening. Skilled in Microsoft Excel and adept at handling high-stress situations, consistently delivering resolutions that align with company goals. Expert in turning challenges into opportunities for customer satisfaction improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Apple
02.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Nations Benefits
03.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Manager
Little Caesars Pizza
06.2020 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Data Entry
Microsoft Excel
Payment Processing
Microsoft Outlook
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Apple
02.2023 - 08.2024
Customer Care Representative
Nations Benefits
03.2022 - 02.2023
Manager
Little Caesars Pizza
06.2020 - 05.2021
High School Diploma -
Hunter Huss High School
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