Zylaysha Myers
Townsend,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonalds
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Pizza Hut
06.2022 - 05.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Mcintosh Academy
Darien, GA06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Prioritization
Timeline
Customer Service Representative
McDonalds
05.2023 - Current
Customer Service Representative
Pizza Hut
06.2022 - 05.2023
High School Diploma -
Mcintosh Academy
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