Zy'Myrial Lee
Fayetteville,NC
Summary
An activities assistant, receptionist, and dependable leader with a strong background in planning, organizing, and executing engaging programs/events. Known for exceptional problem-solving abilities, positive attitude, and customer service, I successfully coordinated activities that enhanced social skills and community involvement, ensuring a welcoming environment for all residents and visitors. Skilled in team collaboration, adapting to changing needs, and driving successful outcomes for the company. Effective communicator with a drive for fostering inclusive and dynamic environments. Proven ability to motivate and inspire participants, ensuring every event and environment is both enjoyable and impactful.
Overview
2026
2026
years of professional experience
Work History
Activities Director Assistant/Front Desk Receptionist
Carrolton Of Fayetteville
Fayetteville, NC
12.2023 - Current
- Engaged residents through events, small groups, and personal attention with recreational programs encouraging resident participation and satisfaction, like scheduled movies, entertainment, and other special events.
- Coordinated schedules for activities and developed partnerships (volunteers) with local organizations to enrich program offerings and community involvement.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided respectful mobility assistance to individuals needing extra support.
- Maintained activity records and reports to evaluate program success and identify areas for improvement through meetings/assesments.
- Coordinated appointment scheduling, maintaining accurate records in reservation systems.
- Ensured a welcoming environment by maintaining the cleanliness and organization of the reception area, while managing front desk operations, ensuring efficient check-in and check-out processes.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines, when directing visitors and scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Activities Director Assistant
Village Green Health & Rehab
Fayetteville, NC
10.2023 - 11.2023
- Engaged residents through events, small groups, and personal (1 on 1) attention with recreational programs to encourage resident participation and satisfaction,
- Coordinated daily activities schedule and events for residents, ensuring engagement and enjoyment, like scheduled movies, entertainment, special events, bingo, board games, and plays.
- Coordinated scheduling and observing developed partnerships (volunteers) with local organizations to enrich program offerings and community involvement.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided respectful mobility assistance to residents needing extra support, such as those with mobility problems, to and from rooms.
- Maintained activity records and reports to evaluate program success and identify areas for improvement through meetings/assessments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and maintained activity records and reports to evaluate program success and identify areas for improvement through participation levels/feedback to then adjust activities/events for increased engagement.
- Facilitated communication between residents, families, and staff to promote a cohesive activity environment.
- Established a welcoming environment for new residents, ensuring their smooth integration into the community.
- Collaborated with other departments for seamless event coordination, resulting in well-executed activities.
- Updated daily newsletters and monthly calendars with the latest plans of activities calendar efficiently to ensure timely promotion of upcoming events for resident participation by creating tailored activities to meet individual interests and needs.
- Led daily exercises to promote the development and maintenance of physical and mental abilities. As well as organizing special events such as holiday parties or themed nights, fostering a sense of community among residents.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways, and supervised/trained other Activities Assistants.
Cashier/Redemption/Party Host, Shift Leader
Laugh Out Loud Lawton
Lawton, OK
04.2021 - 10.2023
- Processed customer transactions efficiently using POS systems.
- Assisted in managing inventory and restocking merchandise promptly.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on register procedures and customer interaction techniques.
- Monitored cash drawer accuracy, ensuring reconciliation at shift end without discrepancies.
- Greeted customers entering the store and responded promptly to customer needs with game cards, skating, food/snacks, drinks, and laser tag.
- Collaborated with team members to improve operational workflows during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Provided help with decorating and setting up party rooms for birthday parties, I then hosted the party to accompany guests for any help need. I’m was responsible for cleaning the room after as well.
- I helped cash out tickets on game cards for prizes, sanitized and handed out roller skates, and gave orders needed at the snack/drink counter.
- As shift leader, I was required to maintain responsibilities of a manager task when it comes to customer service, closing/opening the building, having my coworkers stay on top of their responsibilities and their position for the day, and or do as told to keep a positive environment
Bagger/ Cart Returner
Daegu Commissary
Daegu (Camp Walker) South Korea
2019 - 2020
- Managed efficient bagging operations, ensuring timely service during peak hours.
- Trained new staff on bagging techniques and customer service protocols.
- Maintained the cleanliness and organization of the work area to enhance workflow efficiency.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Communicated with customers to see if they wanted groceries and products bagged in either paper or plastic bags.
- Assisted in taking bags to customers' vehicles and unloading items into the desired areas.
- Returned unused shopping carts to the post outside the building.
Education
Bachelor of Science - Child Development
Columbia College (Online)
Columbia, Missouri, MO01-2027
High School Diploma -
Lawton Sr. High School
Lawton, OK01-2023
No Degree - Course of Study – Teacher Prep
Great Plains Technology Center
Lawton, OK01-2022
Skills
- Patient
- Problem-solving
- Responsible/Dependable
- Decorating/Organized/Neat
- Calendar/Schedule Management
- Department Management
- Creative Event Planning/Coordination
- Problem-solving
- Time Management
- Customer Service
- Positive Attitude
- Flexible Schedule
- Team Supervision
- Effective Multitasking
- Engaging Personality
- Resourceful Thinking
- Parent-Teacher Communication
- Early Childhood Education/Development
- Classroom Organization/Instruction/Management
Timeline
Activities Director Assistant/Front Desk Receptionist
Carrolton Of Fayetteville
12.2023 - Current
Activities Director Assistant
Village Green Health & Rehab
10.2023 - 11.2023
Cashier/Redemption/Party Host, Shift Leader
Laugh Out Loud Lawton
04.2021 - 10.2023
Bagger/ Cart Returner
Daegu Commissary
2019 - 2020
Bachelor of Science - Child Development
Columbia College (Online)
High School Diploma -
Lawton Sr. High School
No Degree - Course of Study – Teacher Prep
Great Plains Technology Center