Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Melissa Castillo Falcon

Miami,Fl

Summary

Dynamic and bilingual professional with a proven track record in customer service and departmental support, notably at Orthotics Center Inc. Skilled in spreadsheet tracking and adept at swiftly resolving customer complaints, enhancing operational efficiency. Demonstrates exceptional communication skills and a fast-learning ability, committed to maintaining high accuracy and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Orthotics Center Inc
Miami, FL
01.2022 - 01.2025
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Return Processing Associate

Zara
Houston, TX
03.2021 - 03.2022
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.

Community Hours

Miami Dade College Kendall campus
Miami, FL
03.2019 - 04.2020
  • Provided positive reinforcement to encourage appropriate behavior among children.
  • Assisted children in development of social, communication and problem-solving skills.

Cashier

Hobby Lobby
Miami , FL
02.2019 - 03.2020
  • Maintained current knowledge of store promotions to highlight sales to customers.

Cashier

McDonald's
Miami, FL
01.2017 - 02.2019
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Arts - Physical Therapy

Miami Dade College
Miami, FL
09-2022

High School Diploma -

Miami Senior High School
Miami, FL
04-2018

Bachelor of Arts - Psychology

Florida International University
Miami, FL

Skills

  • Appointment confirmation
  • Mail coordination
  • Spreadsheet tracking
  • Mail distribution
  • Correspondence drafting
  • Departmental support
  • Bilingual
  • Patient
  • Good at dealing with customers
  • Fast learning
  • Good ability with computers

Certification

  • Registered Behavior Technician Certificate

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Orthotics Center Inc
01.2022 - 01.2025

Return Processing Associate

Zara
03.2021 - 03.2022

Community Hours

Miami Dade College Kendall campus
03.2019 - 04.2020

Cashier

Hobby Lobby
02.2019 - 03.2020

Cashier

McDonald's
01.2017 - 02.2019

Associate of Arts - Physical Therapy

Miami Dade College

High School Diploma -

Miami Senior High School

Bachelor of Arts - Psychology

Florida International University

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Melissa Castillo Falcon