Zy'Nasha Norman
Roper,NC
Summary
Experienced Retail Merchandiser with a proven track record in optimizing product placement, end caps, and points of purchase displays to maximize sales. Goal-oriented and driven to enhance the customer experience by streamlining retail workflows. Highly skilled negotiator adept at securing prime positioning locations.
Overview
6
6
years of professional experience
Work History
Merchandiser
Driveline Retail Merchandising
11.2018 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
Outbound customer services representative
Alorica
Rocky Mount, Nc
03.2021 - 02.2023
- Identify customer needs
- Clarify information
- Research issues
- Online Chat
- Emails
- Resolve any issues and provide assistance.
Education
Associate of Arts - Associates in Fine Art
College of The Albemarle
Elizabeth City, NC05.2024
High School Diploma -
John A Holmes High School
Edenton, NC06.2020
Skills
- Ecient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Oce
- Billing
Timeline
Outbound customer services representative
Alorica
03.2021 - 02.2023
Merchandiser
Driveline Retail Merchandising
11.2018 - Current
Associate of Arts - Associates in Fine Art
College of The Albemarle
High School Diploma -
John A Holmes High School
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