Zyra Johnson
Huntsville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
Mac Haik
12.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barista
Nordstrom
12.2022 - 12.2023
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Host/ Server
Texas Roadhouse
11.2019 - 10.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Biology
Sam Houston State University
Huntsville, TX12.2025
Skills
- Exceptional customer service
- Performance Improvement
- Strong Work Ethic
- Work Planning and Prioritization
- Team Collaboration
Timeline
Server
Mac Haik
12.2023 - Current
Barista
Nordstrom
12.2022 - 12.2023
Host/ Server
Texas Roadhouse
11.2019 - 10.2022
Bachelor of Science - Biology
Sam Houston State University
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