Zyrianna Shindler Rodriguez
Defiance
Summary
Customer-focused professional with strong relationship-building skills and a commitment to enhancing the customer experience. Experienced in fast-paced retail environments, leveraging persuasive communication to drive sales and foster loyalty. Skilled in customer relationship management, ensuring high satisfaction and retention. Proven ability to collaborate effectively with team members to achieve sales objectives and maintain a positive store atmosphere.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
Defiance
08.2024 - Current
- Assisted customers with product selection and inquiries, improving shopping experience.
- Built relationships with customers, fostering loyalty and encouraging repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Trained new cashiers on operational processes and customer service standards, ensuring consistent service delivery.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new procedures, enhancing overall workflow efficiency.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Organized front lane merchandise to create an appealing shopping environment.
Cashier
Marshalls & HomeGoods
Defiance
07.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted customers with returns and refunds, ensuring smooth resolution of transaction issues.
- Handled returns and exchanges while adhering to company policies.
- Resolved customer complaints professionally, enhancing customer relations and fostering loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs, driving customer engagement and sales growth.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Defiance High School
Defiance, OHSkills
- Product sales
- Retail merchandising expertise
- Customer service excellence
- Client service
- Money handling
- Merchandise display
- Time management
- Problem-solving skills
- Multitasking strength
- Teamwork and collaboration
- Communication skills
- Conflict resolution
- Relationship building
- Flexible schedule
- Goal oriented
- Listening skills
- People skills
- Customer service
- Hospitality and accommodation
Languages
English
Native/ Bilingual
Timeline
Sales Associate
Walmart
08.2024 - Current
Cashier
Marshalls & HomeGoods
07.2023 - 02.2024
High School Diploma -
Defiance High School