Zyris Valencia
Pearl City
Summary
Experienced former sales associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Sunrun
10.2024 - 05.2025
- Highlight features of what Sunrun did better than their competitors and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintaining the companies' operational aspects
Retail Sales Associate
Lionsden Enterprise
05.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Provided outstanding customer service after greeting customers.
- Developed strong rapport with customers and created positive impression of business.
Team Lead
Jamba
11.2022 - 05.2024
- Provides leadership and guidance to team members, ensuring that tasks are complete on time and to a high standard.
- Trains new staff in relevant processes and procedures.
- Resolves escalated customer complaints or queries promptly and efficiently.
- Collaborates with other departments to develop effective solutions that meet customer needs.
- Analyzes data from various sources to identify trends or patterns in customer behavior.
Education
General Business Administration
University of Hawaii - West Oahu
Kapolei, HI08.2027
High School Diploma -
Pearl City High School
Pearl City, HISkills
- Complaint Resolution
- Product Knowledge
- Customer Service
- Cash Handling
- Friendly and outgoing
- Interpersonal and written communication
Timeline
Retail Sales Associate
Sunrun
10.2024 - 05.2025
Retail Sales Associate
Lionsden Enterprise
05.2024 - 10.2024
Team Lead
Jamba
11.2022 - 05.2024
High School Diploma -
Pearl City High School
General Business Administration
University of Hawaii - West Oahu
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