Zyshawn James
Birmingham,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Account Specialist
Regions Bank
12.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Security Guard Supervisor
The Bear Trap Bar&Grill
08.2021 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Strength and Conditioning Intern
The University of Alabama Men's Basketball
06.2021 - 08.2023
- Collaborated with coaching staff to develop sport-specific training regimens for optimal results.
- Evaluated athlete progress through regular testing and assessment, adjusting programs as needed for maximum effectiveness.
- Promoted proper nutrition education for peak athletic performance, working closely with sports dietitians.
Education
Bachelor of Science - Exercise Science
The University of Alabama
Tuscaloosa, ALBachelor of Science - Business
The University of Alabama At Birmingham
Birmingham, AL12.2026
Skills
- Customer relationship development
- Billing resolutions
- CRM Software
- Terms negotiation
- Account Management
- Networking skills
- Customer Service
Accomplishments
Regions 2nd Quarter Top Performing Specialist
Timeline
Account Specialist
Regions Bank
12.2023 - Current
Security Guard Supervisor
The Bear Trap Bar&Grill
08.2021 - 01.2024
Strength and Conditioning Intern
The University of Alabama Men's Basketball
06.2021 - 08.2023
Bachelor of Science - Exercise Science
The University of Alabama
Bachelor of Science - Business
The University of Alabama At Birmingham
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