William Jones
Choctaw,OK
Summary
Accomplished Premises Technician with a proven track record at AT&T, enhancing customer retention and team productivity through superior troubleshooting skills and exceptional communication. Demonstrated expertise in telecommunications and customer service, contributing to significant company growth. Excelled in collaborative projects, consistently exceeding performance targets with a focus on continuous improvement and quality service delivery.
Overview
10
10
years of professional experience
Work History
Premises Technician
AT&T
01.2023 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Read and deciphered graphs and blueprints.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Maintained company vehicle and company equipment.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
Maintenance Technician
Bimbo® Bakeries USA
08.2018 - 11.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Performed root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
- Enhanced equipment reliability by performing regular maintenance and troubleshooting electrical systems.
- Upgraded outdated equipment with modern technology to improve efficiency and reduce operational costs.
- Reduced downtime through efficient diagnosis and repair of electrical issues in production machinery.
Universal Home Technician
Cox Communications
10.2014 - 09.2018
- Enhanced system performance for clients through routine maintenance checks and system upgrades.
- Consulted with customers about needs and proposed additional services.
- Assisted clients in understanding the features and benefits of their newly installed systems, promoting overall satisfaction with services rendered.
- Upheld company values by offering prompt service delivery while maintaining a strong commitment to quality workmanship.
- Increased client retention rates by providing exceptional follow-up support and ensuring continued satisfaction with products/services provided.
- Resolved technical issues with exceptional troubleshooting skills, resulting in minimized downtime for customers.
- Played an instrumental role in growing the company''s clientele base through word-of-mouth referrals from satisfied customers.
Education
High School Diploma -
Midwest City High School
Midwest City, OK08.2012
Skills
- Hand-tool proficiency
- Customer service experience
- Telecommunications Knowledge
- Electrical Wiring
- Superior troubleshooting skills
- Mathematical Aptitude
- Troubleshooting and repair
- Installation and maintenance
- Safety awareness
- Equipment safety
- Vehicle Maintenance
- VoIP Systems
- Writing reports
- Regulatory Compliance
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Electrical Troubleshooting
- Active Listening
- Task Prioritization
- Self Motivation
- Critical Thinking
- Continuous Improvement
- Professional Demeanor
- Analytical Skills
Timeline
Premises Technician
AT&T
01.2023 - Current
Maintenance Technician
Bimbo® Bakeries USA
08.2018 - 11.2022
Universal Home Technician
Cox Communications
10.2014 - 09.2018
High School Diploma -
Midwest City High School
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