Jacob Andrews

Reliable telecommunications technician skilled in troubleshooting, diagnostics and repairs. Keeps systems running optimally with quality installations and maintenance. Highly knowledgeable about system and equipment operations. Very quick hands on learner. Vail award recipient in 2021. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Hardworking, skilled at managing inventories, assignments and project timelines. Keep team members and contractors on-task and efficient. Talented trainer and job manager.

• I truly was thinking about canceling my service with AT&T because of all the back and forth I was getting from a local location, but after calling customer service and then I got Jacob I was WOW all over again. This technician is a true asset to your company.
• It was quick and the technician was clearly well prepared and trained.
• Prompt, friendly, and knowledgeable. Breath of fresh air after the hiccups I had experienced.
• Jacob is so friendly and professional. Worked so hard to make sure every link in my service was working properly.
• Observed tech over a two-week period in which he was involved in the 2021 RSM Golf Classic at Sea Island resort. Tech worked to install temp GPON services to multiple locations such as Golf Channel, Shot Lync, PGA tour media center and various other locations. This is a high-profile televised event and tech performed very well under a much higher level of pressure, he always maintained a professional can do attitude. All customers were very complimentary throughout the event. -Brian Logue

TMT III - Technical Mechanical Test

Advanced Copper