Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Tatman

Indianapolis,IN

Summary

Adept at troubleshooting and repair, I leveraged my hand-tool proficiency and customer service experience to enhance network reliability and customer satisfaction at AT&T. Skilled in VoIP systems and network troubleshooting, I consistently ensured equipment safety and educated customers, significantly improving service quality and efficiency. Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to over 5 customers daily. Responsible, reliable and a true self-starter.

Overview

5
5
years of professional experience

Work History

Premises Technician

AT&T
09.2021 - Current
  • Installed and repaired fiber cable and copper cable
  • Customer service
  • Troubleshooting network issues
  • Fiber splicing and test reading
  • CAT5 terminating
  • Mechanical and fusion splicing
  • voip troubleshooting and installation

Package Handler

FedEx
10.2020 - 09.2021

Loading and unloading packages from trailers.

Customer Service Representative

Angie's List
08.2020 - 10.2020

Following up with Angie's List customers about their experience

Sales Representative

Home Advisor
08.2019 - 06.2020

Cold Calling

Education

High School Diploma -

Brownsburg High School
Brownsburg, IN
05.2014

Bachelor of Science - Telecommunications

Ball State University
Muncie, IN
06.2019

Skills

  • Hand-tool proficiency
  • Customer service experience
  • Hardware Installation
  • Equipment Troubleshooting
  • Troubleshooting and repair
  • Educating customers
  • Equipment safety
  • Installing equipment
  • Configuring equipment
  • Troubleshooting and resolution
  • VoIP Systems
  • Network Troubleshooting
  • Safety practices
  • Test equipment operation

Timeline

Premises Technician

AT&T
09.2021 - Current

Package Handler

FedEx
10.2020 - 09.2021

Customer Service Representative

Angie's List
08.2020 - 10.2020

Sales Representative

Home Advisor
08.2019 - 06.2020

High School Diploma -

Brownsburg High School

Bachelor of Science - Telecommunications

Ball State University
Andrew Tatman