Mason Hall
Dayton,OH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable Front End Cashier with 8 years of experience processing customer payments through various point of sale systems. Quick and accurate while balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Motivated professional with successful background in retail offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
8
8
years of professional experience
Work History
Lead Cashier
AAFES
Fairborn, OH
03.2023 - Current
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Identified opportunities for improving processes related to cash handling and customer service.
- Resolved discrepancies between sales floor and register information quickly.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Greeted customers and provided excellent customer service.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Shift Supervisor, Rx
CVS Pharmacy
Fairborn, OH
08.2019 - 03.2023
- Conducted regular inventory checks to identify discrepancies between actual stock levels and system records.
- Ensured compliance with safety regulations, company guidelines, and labor laws.
- Identified areas of improvement within the store's operations and implemented corrective measures when necessary.
- Supervised and managed team of employees to ensure efficient operations.
- Trained new personnel on store policies, procedures, and processes.
- Provided direction, guidance, and coaching to staff members in accordance with store policies and procedures.
- Performed opening and closing duties, including cash reconciliation.
- Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
- Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
- Resolved customer complaints in a timely manner.
- Addressed customer inquiries regarding medications, insurance, and billing.
- Worked with pharmacy technicians to expedite urgent requests.
Service and Food Champion
Taco Bell
Beavercreek, OH
07.2016 - 07.2019
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Organized and stocked the beverage station with cups, lids, straws, condiments, napkins and other items as needed.
- Verified that prepared food met quality standards before serving it to customers.
- Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.
- Prepared hot beverages such as coffee and tea according to company standards.
- Operated cash registers accurately and efficiently to process customer transactions.
- Maintained cleanliness of the dining area including tables, chairs, floors and trash receptacles.
- Answered questions about menu items and made recommendations when requested.
- Provided excellent customer service to all patrons by being friendly, attentive and knowledgeable.
- Ensured compliance with health regulations regarding food safety practices at all times.
- Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
- Trained new employees on proper safety procedures related to working in a restaurant environment.
- Modified requested menu items in POS system to customize orders.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05-2019
Some College (No Degree) - Business Administration
Sinclair Community College
Dayton, OHSkills
- Customer Assistance
- Cash Drawer Reconciliation
- POS System Operation
- Cash Handling
- Workflow Coordination
- Accountability
- Staff Training
Affiliations
- I enjoy playing volleyball with friends!
- Spending time doing alternative research.
- Going to Flea Markets to find collectables.
Accomplishments
- a participant in the DECA program. (DECA) is a high school and college program for students interested in business. The organization prepares emerging leaders and entrepreneurs for careers in marketing, finance, hospitality, and management.
References
References available upon request.
Timeline
Lead Cashier
AAFES
03.2023 - Current
Shift Supervisor, Rx
CVS Pharmacy
08.2019 - 03.2023
Service and Food Champion
Taco Bell
07.2016 - 07.2019
High School Diploma -
Beavercreek High School
Some College (No Degree) - Business Administration
Sinclair Community College