Professional Office Worker
Open To Work
Michelle Farris
NoblePain Management
Columbia,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Work Type
Full Time
Location Preference
On-Site
Location:
Columbia, MO
Open to relocation:
No
Work History
Patient Service Representative
4 Years- Handling all incoming calls for clinic & transferring calls to the proper extension for the patient.
- Organizing & putting together proper daily patient Demographic Forms, HIPAA Forms, General Contract Forms, Pain Level Information Forms for patients to complete for each business day for their records.
- Scanning of ABN, Daily Discharge Sheets & HIPAA Forms.
- Handling of faxes & distributing to proper department & keeping fax machine filled with paper for incoming faxes.
- Checking voice messages daily & return patient & business phone calls.
- Handling ROI request & gathering patient information & faxing to correct locations.
- Confirming patients updated insurance information & making sure to obtain copy of insurance information & scanning of insurance cards into the Lytec system.
- Collecting of co-pays from the patient for office visits & providing the patient with a documented receipt.
- Checking schedules daily to make sure everything is in order for the day as it should be due to Dr Nobles guidelines & request.
- Checking out patients & making future appointments for follow-up visits & injections appointments & writing up a reminder appointment card for the patient.
- Making copies of daily patients forms for office.
- If there is any down time & caught up on work duties then will assist another departments with their needs such as any paperwork needing to get caught up on or any patient contact needed.
- Handling of Referrals for patients that Dr Noble is referring to other Specialty Clinics & Locations by getting all clinic notes, procedure & former surgery notes together & demographic information on the patient then fax to proper location so patient can get scheduled.
- Handling of any patient complaints or issues & making sure the patient is happy with the service in the best way possible!
Optician & Front Desk Receptionist
9 Months- Handling of all incoming calls for the clinic
- Taking messages & relaying information to the Optometrist for requested prescription refills etc.
- Calling or faxing prescriptions for the patients to their preferred pharmacy
- Checking patients in with making sure all their demographic information is up to date & verifying the patients current insurance information & entering into the patients chart in the Revolution System
- Scanning the patients insurance cards into the patients charts
- Verify patient insurance information on the appropriate websites such as patients eligibility & document patient deductible & remaining deductible information for the Doctors.
- Make sure all information is up to date, then would prepare patients information for the Optometrist for the day the patient is being seen in the clinic for the Dr
- Any new patient appointments making sure all New Patient & Medical History Forms have been completed by the patient as well as having HIPAA form signed with patients signature & dated with the understanding of the HIPAA Privacy Act
Care Coordinator
2 Years 6 Months- Assume responsibility for care coordination & data management for general patient population, with a focus on Primary Care Health Home patients with chronic diseases such as Diabetes, COPD & Asthma, Obesity, Tobacco Use, Anxiety & Depression etc.
- Prepare Pre-Visiting Planning Reports & emailing them to the appropriate Providers & Nurses daily before the work day begins
- Manage daily MO Health Net notifications regarding ED & hospitalizations, obtain patient discharge reports & share with Care Team
- Develop bi-monthly list of high utilizer patients who frequently visit the ED, for case management monthly meetings
- Scheduling appointments for patients
- Following up with patients that miss appointments to reschedule
- Abstracting medical reports into Electronic Health Record
- Work closely with Nurse Care Managers & Health Home Team to coordinate patient care
- Manage enrollment & discharge forms for the Primary Care Health Home Program
- Assist with monthly Cyber Access Touches for HCPC Enrollees
- Monthly follow-up calls to ensure patients needs have been met
- Perform other duties as assigned.
Referral Coordinator
2 Years 8 Months- Scheduling of all referral specialty appointments such any Radiology Appointments, Orthopedic, Eye Exams, Bariatric Appointments, Pediatric Specialty Appointments, GI Appointments, Physical Therapy etc. for the patients & contact the patient with the appointment date & time
- Organization of referrals & handling & scheduling of Urgent Referrals as priority
- Verifying of patients insurance information & updating patient information in their charts
- Answering incoming calls from the patients with any questions pertaining to their appointments
- Faxing of referrals to the appropriate locations & scanning referrals into correct patient charts.
- Optician, 02/2010 - 04/2015
Optician
5 Years 2 Months- Answering of incoming calls & scheduling appointments for the patients with correct Optometrist & insurance verification.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Telephoned appointment-holders on the day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Optician
5 Years 1 Month- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduling patient appointments with Optometrist & confirming of patient appointments.
Patient Services Representative
5 Years 2 Months- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures with Radiology such as MRI's, CT's & any other necessary testing at the Providers request.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered daily phone calls to schedule appointments and address patient inquiries.
- Helped patients complete paperwork and explained processes and procedures.
- Gathered personal and insurance information from each patient to update Demographics.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Examined claims, records and procedures to grant approval of coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Repaired and adjusted frames to meet customer needs.
- Managed client frame selection processes and walked through lens options.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
26
Years of experience
Patient-focused equipped with clerical and customer service expertise. Help keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Successful at coordinating between patients and Providers and offering comprehensive patient education with procedure information. I am committed to organization and time management. Motivated with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare insurance and scheduling software. Dependable & Responsible
Education
High School
Skills
Phone Etiquette
Great
Work Ethic
Great Organizational Skills
Friendly
Positive Attitude
Reliable and Trustworthy
20+ Years Computer Skills
Professional Customer Service
Timeline
Patient Service Representative
NoblePain Management
06.2022 - CurrentRead More
Optician & Front Desk Receptionist
FamilyFocus Eyecare
11.2020 - 08.2021Read More
Care Coordinator
Family Health Center
01.2018 - 07.2020Read More
Referral Coordinator
Family Health Center
05.2015 - 01.2018Read More
Optician
Columbia Eye Consultants
03.2010 - 05.2015Read More
Optician
Gene Brown Optical
01.2005 - 02.2010Read More
Patient Services Representative
University Hospital and Clinics
08.2000 - 10.2005Read More
Moberly Sr. High School
High School
Read More