Roy Douglas Allen
Angola,Indiana
Summary
Customer-oriented General Service Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
General Manager
Affordable Lawn Care
11.2019 - Current
- Field Client calls, propose landscape & lawn care estimates, coordinate appointments, help with landscaping projects, run scheduled weekly mowing route
- Administer all Billing, receive all payments, Complete all general & preventative maintenance on equipment & machinery
- Developed and implemented strategies to increase sales and profitability.
Service Manager
Lonsbury Garage
11.2020 - 06.2024
- Direct and Lead 5- 8 Service Technicians daily
- Scheduled and coordinated over 100 client appointments weekly, optimizing dispatch processes for service teams and achieving a 95% satisfaction rating through timely service delivery and effective communication with clients
- Prepared and presented detailed estimates for repair services, achieving a on average 45% conversion rate on proposals; organized and scheduled sublet repair work with 15+ outside vendors, enhancing operational efficiency and customer satisfaction.
Body Shop Estimator
Angola Collision Services
07.2017 - 10.2020
- Write automobile damage estimates for customers utilizing CCC One for multiple insurance companies, car dealers, schedule appointments, communicate with sublet and outside vendors for OEM, aftermarket, and recycled parts, order and organize parts for technicians, dispatch parts and vehicles, develop repair plan, submit supplements, quality control cars when repaired
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
Order Filler
Walmart Inc
11.2011 - 01.2017
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operate power equipment, single jack, double jack, fork trucks and lifts as needed
- Organize and clean warehouse
Assistant Service Manager
Harold Chevrolet
06.2009 - 07.2011
- Met with customers to discuss service needs and offer available solutions. achieving a high conversion rate on proposals; organized and scheduled sublet repair work with 15+ outside vendors, enhancing operational efficiency and customer satisfaction.
Detail Shop Manager
Maxton Motors
08.2008 - 06.2009
- Perform Daily duties of scheduling vehicle for clean up, assist in the cleaning process when needed, assist other departments within the dealership
Service Consultant
Jack De Chevrolet, DrKustomz Inc
06.2007 - 07.2008
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process. Organizing/Scheduling sublet repair work with 10+ outside vendors, Submit Billing to clients, Follow up with all clients, All while maintaining a high level of Customer Satisfaction Index Rating
General Sales Representative
DR Kustomz
05.2006 - 01.2007
- Schedule Appointments, Present estimates, Sell Aftermarket Automobile Accessories, Install various Accessories
Assistant Service Manager
Harold Chevrolet
04.1996 - 05.2006
- Execute Daily Operations of Supervising a team of technicians, Scheduling client appointments, Dispatch work accordingly, Prepare and present/sell estimates, Organizing/Scheduling sublet repair work with outside vendors, Submit Billing to clients, Follow up with all clients, All while maintaining a high level of Customer Satisfaction Index Rating
Assistant Leadman
Dow Corning
10.1989 - 04.1996
- Complete Daily tasks of machine set-up, Assist supervising 10 employees, Operate various rubber processing machinery, Sigma Blade Mixers, single screw and hopper fed extruders and two roll mills
- Operate Forklift during shift moving materials.
Education
High School Diploma -
East Noble High School
Kendallville, IN05.1989
Skills
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
References
References:
Brad Walker, 260-668-2265
Chad Wise, 260-316-8604
Bryan Siders, 260-316-0083
Interests
L I C E N S E S & C E R T I F I C A T E S
, Shop Fix Academy General Manager/Front of House, Back of House Training,
General Motors Service Consultant College
Levels I,II,III, IV
Timeline
Service Manager
Lonsbury Garage
11.2020 - 06.2024
General Manager
Affordable Lawn Care
11.2019 - Current
Body Shop Estimator
Angola Collision Services
07.2017 - 10.2020
Order Filler
Walmart Inc
11.2011 - 01.2017
Assistant Service Manager
Harold Chevrolet
06.2009 - 07.2011
Detail Shop Manager
Maxton Motors
08.2008 - 06.2009
Service Consultant
Jack De Chevrolet, DrKustomz Inc
06.2007 - 07.2008
General Sales Representative
DR Kustomz
05.2006 - 01.2007
Assistant Service Manager
Harold Chevrolet
04.1996 - 05.2006
Assistant Leadman
Dow Corning
10.1989 - 04.1996
High School Diploma -
East Noble High School
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