Microsoft Office
Chloe Frasier
Account Managing, Recruiting And Marketing
Portland,OR
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Lead Account Manager
DRIFT
Remote, OR
05.2021 - Current
- Delivered engaging and polished presentations to highlight candidates.
- Reinvented team interaction with prospective candidates by developing innovative and seamless communication strategies.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure hires weekly.
- Liaised between account holders and various departments.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Verified applicant references and employment details.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to facilities for interviews.
Specialist
Apple, Inc
Portland, OR
10.2019 - 10.2020
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Promoted new programs and products to amplify sales.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Monitored customer lines at POS and opened additional registers to expedite sale process.
Customer Service + Marketing Team
Frankies Bikinis
Los Angeles, CA
01.2019 - 09.2019
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Handled day-to-day customer contact via phones, faxes and emails.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
Assistant Manager + Social Media
Fighting Eel
Kailua, HI
06.2017 - 01.2019
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Planned and instituted social media marketing plan for clients in various industries.
- Devised strategies and roadmaps to support product vision and value to business.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Used Canva to create and print marketing materials, product reviews, and press releases.
- Used Lightspeed to analyze conversion rates across multiple digital channels.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Sales average of $100,000 in merchandise each year
Recruitment Intern
Staycity
Dublin, Ireland
05.2018 - 08.2018
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Cultivated in-depth understanding of Hospitality industry trends and hiring desires.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created proposals and organized pursuit documentation to support marketing staff.
- Collaborated with team members to help expand marketing channels (i.e LinkedIn + Indeed Headquarters Team).
Jobs and Internships Assistant
Portland Community College
Portland , OR
09.2016 - 05.2017
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
Receptionist
Cutting Zone + Morea Salon
Kailua, HI
06.2011 - 01.2016
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept records in CRM to maintain customer data.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
BA - Marketing + Business
Arizona State University
Online 01.2019 - 12.2020
BA - Business Management
University of Hawaii
01.2018 - 12.2018
AA of Science - Marketing
Portland Community College
Portland, OR 01.2015 - 12.2017
Skills
New account creation
Cost reviewing
National accounts
Order management
Strategic planning
Staff Management
Database Management
Client Development
Prioritizing workflows
Business development and planning
Converting leads
Sales Reporting
Outbound telephone marketing
Account development
Additional Information
- AWARDS AND HONORS , Honors Presidents’ List ASU 01/2019 – 12/2020
Software
Shopify
LightSpeed
Bullhorn CRM
Google Suite
Canva
Mailchimp
Instagram Facebook
Timeline
Lead Account Manager
DRIFT
05.2021 - Current
Specialist
Apple, Inc
10.2019 - 10.2020
Customer Service + Marketing Team
Frankies Bikinis
01.2019 - 09.2019
BA - Marketing + Business
Arizona State University
01.2019 - 12.2020
Recruitment Intern
Staycity
05.2018 - 08.2018
BA - Business Management
University of Hawaii
01.2018 - 12.2018
Assistant Manager + Social Media
Fighting Eel
06.2017 - 01.2019
Jobs and Internships Assistant
Portland Community College
09.2016 - 05.2017
AA of Science - Marketing
Portland Community College
01.2015 - 12.2017
Receptionist
Cutting Zone + Morea Salon
06.2011 - 01.2016