Derrick Stuck
Riverview,MI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Kamps Pallets
Detroit, MI
03.2024 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Assistant General Manager
Taco Bell
Southgate, MI
09.2023 - 02.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Manager
Taco Bell
Southgate, MI
10.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Airborne Adventure Park
01.2022 - 04.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant General Manager
Rev’d Up Fun
01.2021 - 01.2022
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Manager
Rev’d Up Fun
10.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
Cashier
Rev’d Up Fun
01.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED - Business Management
Henry Ford College
Dearborn, MIHigh School Diploma -
Riverview Community High School
Riverview, MI05.2019
Skills
- Guest Satisfaction
- Policy Development and Enforcement
- Sales and Marketing
- Budget Controls
- Business Development
- Staff Development
- Performance Tracking and Evaluations
- Payroll Verification
- Employee training
- Staff management
- Workplace safety
- Customer-oriented
- Negotiation
Education
true
Timeline
Shift Supervisor
Kamps Pallets
03.2024 - Current
Assistant General Manager
Taco Bell
09.2023 - 02.2024
Manager
Taco Bell
10.2022 - 09.2023
General Manager
Airborne Adventure Park
01.2022 - 04.2022
Assistant General Manager
Rev’d Up Fun
01.2021 - 01.2022
Manager
Rev’d Up Fun
10.2019 - 01.2021
Cashier
Rev’d Up Fun
01.2019 - 10.2019
GED - Business Management
Henry Ford College
High School Diploma -
Riverview Community High School