Dawn Johnson
Chicago,IL
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Culver's
Mt. Prospect, IL, USA
04.2014 - 07.2024
- Oversaw shift operations to create quality products that met company standards
- Coached team members, delivering candid feedback on expectations and performance
- Managed inventory levels and minimized loss, following company systems and guidelines
- Reported and monitored machine breakdowns to reduce work stoppage
- Complied with company standards and policies, setting example for team members
- Cultivated and maintained work culture through team building and positive interactions
- Used company tools and resources to train employees
- Held team members accountable during shift by effectively coaching to improve performance
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Recorded and reported daily shift attendance and shift attendance exceptions to managers
- Managed store closing and opening procedures to ensure safety and security
- Provided direction to team members regarding operational and procedural issues
- Assisted customers with inquiries, orders and complaints in a timely manner
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Followed all safety and security procedures to reduce risks
- Placed orders into POS systems and handled cash and credit transactions
- Memorized food and drink recipes to prepare orders with speed and accuracy
Crew Member
Mc Donalds
Chicago, IL, USA
01.2011 - 04.2014
- Cleaned and sanitized store restroom areas and stalls
- Washed and sanitized plates and utensils for continued use
- Organized and stored ingredients according to schematics and expiration dates
- Trained new employees regarding company policies and food preparation procedures
- Recommended menu items according to customer preferences and dietary restrictions
- Provided customer feedback to management
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Completed all store opening and closing procedures
- Handled customer complaints in a professional and courteous manner
- Followed health department regulations for handling food products properly
- Packaged and labeled to-go and delivery orders for pickup
- Maintained an organized work area to ensure efficient operations
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Restocked shelves with merchandise throughout shift
- Organized storage areas for maximum efficiency of inventory control systems
- Operated kitchen equipment safely according to standard operating procedures
- Prepared food items following established recipes and safety guidelines
- Adhered to company policies and procedures while completing daily tasks
Education
High School Diploma -
St. Benedict High School
Chicago06.1990
Skills
- Cash Handling Expertise
- Store Opening and Closing
- Deposit Verification
- Bank Deposit Preparation
- Inventory Management
- Administrative Duties
- Operations Management
- Labor and Food Cost Control
- Guest Inquiries
- Guest Satisfaction
- Suggestive Selling
- Cash Register Operations
Certification
Learn2Serve Food Handler
Illinois Basset Permit
Timeline
Shift Supervisor
Culver's
04.2014 - 07.2024
Crew Member
Mc Donalds
01.2011 - 04.2014
High School Diploma -
St. Benedict High School