Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dawn Johnson

Chicago,IL

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Culver's
04.2014 - 07.2024
  • Oversaw shift operations to create quality products that met company standards
  • Coached team members, delivering candid feedback on expectations and performance
  • Managed inventory levels and minimized loss, following company systems and guidelines
  • Reported and monitored machine breakdowns to reduce work stoppage
  • Complied with company standards and policies, setting example for team members
  • Cultivated and maintained work culture through team building and positive interactions
  • Used company tools and resources to train employees
  • Held team members accountable during shift by effectively coaching to improve performance
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift
  • Recorded and reported daily shift attendance and shift attendance exceptions to managers
  • Managed store closing and opening procedures to ensure safety and security
  • Provided direction to team members regarding operational and procedural issues
  • Assisted customers with inquiries, orders and complaints in a timely manner
  • Supervised food production and preparation, promoting consistency with established recipes and procedures
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency
  • Followed all safety and security procedures to reduce risks
  • Placed orders into POS systems and handled cash and credit transactions
  • Memorized food and drink recipes to prepare orders with speed and accuracy

Crew Member

Mc Donalds
01.2011 - 04.2014
  • Cleaned and sanitized store restroom areas and stalls
  • Washed and sanitized plates and utensils for continued use
  • Organized and stored ingredients according to schematics and expiration dates
  • Trained new employees regarding company policies and food preparation procedures
  • Recommended menu items according to customer preferences and dietary restrictions
  • Provided customer feedback to management
  • Maintained knowledge of store menus to advertise promotions and limited-time offers
  • Completed all store opening and closing procedures
  • Handled customer complaints in a professional and courteous manner
  • Followed health department regulations for handling food products properly
  • Packaged and labeled to-go and delivery orders for pickup
  • Maintained an organized work area to ensure efficient operations
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Restocked shelves with merchandise throughout shift
  • Organized storage areas for maximum efficiency of inventory control systems
  • Operated kitchen equipment safely according to standard operating procedures
  • Prepared food items following established recipes and safety guidelines
  • Adhered to company policies and procedures while completing daily tasks

Education

High School Diploma -

St. Benedict High School
Chicago
06.1990

Skills

  • Cash Handling Expertise
  • Store Opening and Closing
  • Deposit Verification
  • Bank Deposit Preparation
  • Inventory Management
  • Administrative Duties
  • Operations Management
  • Labor and Food Cost Control
  • Guest Inquiries
  • Guest Satisfaction
  • Suggestive Selling
  • Cash Register Operations

Certification

Learn2Serve Food Handler


Illinois Basset Permit

Timeline

Shift Supervisor

Culver's
04.2014 - 07.2024

Crew Member

Mc Donalds
01.2011 - 04.2014

High School Diploma -

St. Benedict High School

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Dawn Johnson