STEVEN YODER
ALIQUIPPA
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
9
9
years of professional experience
Work History
Dispatcher
SNM Logistics
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 21 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
RURAL MAIL CARRIER
USPS
03.2024 - 08.2024
- Deliver mail to rural addresses, ensuring timely and accurate distribution
- Maintain detailed records of deliveries and undeliverable mail
- Resolve delivery issues, enhancing customer satisfaction and trust
- Operate postal vehicles safely across varied terrains
- Contribute to team efficiency by assisting with route planning and adjustments
AMAZON DELIVERY DRIVER
TDA Logistics LLC
09.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
05.2023 - 09.2023
- Provide efficient and quality customer support to our Medicare members
LOGISTIC PLANNER
Elite Transit Solutions
10.2021 - 10.2022
- Maintain communication with various vendors to schedule shipments cross-country
- Analyze current scheduling methods to improve scheduling format
- Work with brokers to improve transit time of shipments
- Effectively and efficiently reschedule appointments to keep customer and consumer happy
SALES SUPPORT SPECIALIST
Mortgage Connect LP
10.2020 - 08.2021
- Supported the sales staff with client calls, client information packets, documented and reported on all escalated items throughout the company
- Created informative up to date newsletters for client and sales team to review bi weekly
DRAFTER I
ASG
07.2019 - 10.2020
- Delivered packages for Amazon using blue vans and rented box trucks, ensuring timely deliveries
- Handled up to 150 packages daily, maintaining a 98% on-time delivery rate
- Navigated complex routes efficiently, reducing delivery times and fuel costs
- Collaborated with dispatchers to optimize delivery schedules and address issues promptly
- Enhanced customer satisfaction through accurate and courteous service
- Efficiently deliver packages, ensuring timely and accurate deliveries to enhance customer satisfaction and meet daily targets
- Ensured safety and efficiency by inspecting vehicles daily, reducing operational downtime by 15%
- Collaborated with Verizon to draft and post business cable and phone line layouts, enhancing service efficiency
- Developed detailed drafts for business cable and phone lines, ensuring accurate and timely installations
- Partnered with Verizon to create and post drafts for business infrastructure, improving communication reliability
OPERATIONS MANAGER
ServiceLink
07.2016 - 08.2018
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Bachelor of Science - Applied Mathematics
Robert Morris University
Coraopolis, PA12-2015
Skills
- Customer service
- Dependability
- Positive attitude
- Problem resolution
- Logistics analysis
- Customer needs assessment
- Data entry
- Transportation planning
- Performance tracking
- Prioritization
- Scheduling coordination
- Effective negotiation
- Planning and implementation
Timeline
Dispatcher
SNM Logistics
08.2024 - Current
RURAL MAIL CARRIER
USPS
03.2024 - 08.2024
AMAZON DELIVERY DRIVER
TDA Logistics LLC
09.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Highmark Health
05.2023 - 09.2023
LOGISTIC PLANNER
Elite Transit Solutions
10.2021 - 10.2022
SALES SUPPORT SPECIALIST
Mortgage Connect LP
10.2020 - 08.2021
DRAFTER I
ASG
07.2019 - 10.2020
OPERATIONS MANAGER
ServiceLink
07.2016 - 08.2018
Bachelor of Science - Applied Mathematics
Robert Morris University
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